Top Skills' Details
Desktop Support Experience (understand workflow, process, intake)
Hardware Troubleshooting Experience – Laptops, Desktops, Printers, Monitors, Scanners, etc.
Microsoft Desktop Technologies
Customer service skills (relatable, reassuring, empathetic, strong communication skills, great listener, asks great questions)
Secondary Skills - Nice to Haves
Active directory
Windows 10
Office 365
Job Description
This project will be broken into 3 phases:
Deployment: install and deploy the newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live.
Technical Dress Rehearsal (TDR): Epic capable devices need to be tested for all documented functions
Go-Live Support: offer last minute deployment, testing, configuration or routing to sites and devices prior to Epic software cut over and production usage. In addition to activities immediately prior to ‘go-live’, this team is a surge support function for sites once on the software. This team takes direction from the command center and can be rapidly mobilized for onsite device troubleshooting and installation or reconfiguration.
Additional Skills & QualificationsPC Break/Fix Experience (Looking for 1 of 3):
i. PC break/fix in a professional setting
ii. Completed their education – bachelors or associates in computer science or CompTIA Certifications (A+, N+, Sec+, etc.)
iii. High technical aptitude, built their own computer, can showcase their technical ability through screening questions
Employee Value Proposition (EVP)Resume building (working with Trinity Health, one of the largest health systems in the country, and on an Epic readiness project, a very popular skillset needed in all hospital systems)
Work Environment- Will be interacting with everyone in the hospital (patients, doctors, nurses), to include close proximity to patients. taking strict health and safety precautions as it relates to health matters.
Ability to be on feet all day
Need to be able to lift 50+ lbs.
Must have reliable Transportation
implementing a systemwide Electronic Health Record system called TogetherCare, powered by Epic, across all our 80-plus hospitals. This a part of their common platform and common build initiative, so their care protocols and order sets are the same for similar conditions across the organization. Those are ways to improve care and improve efficiency.Why is the position open - upgrading their EHR (Electronic Health Record) system. In preparation for their Go-Live, TEKsystems will partner with Trinity to ensure their infrastructure meets the operational requirements of select software vender (Epic Systems).Top Skills' Details
Desktop Support Experience (understand workflow, process, intake)
Hardware Troubleshooting Experience – Laptops, Desktops, Printers, Monitors, Scanners, etc.
Microsoft Desktop Technologies
Customer service skills (relatable, reassuring, empathetic, strong communication skills, great listener, asks great questions)
Secondary Skills - Nice to Haves
Active directory
Windows 10
Office 365
Job Description
This project will be broken into 3 phases:
Deployment: install and deploy the newly acquired hardware and peripherals in preparation for Technical Dress Rehearsal (TDR) and Epic Go Live.
Technical Dress Rehearsal (TDR): Epic capable devices need to be tested for all documented functions
Go-Live Support: offer last minute deployment, testing, configuration or routing to sites and devices prior to Epic software cut over and production usage. In addition to activities immediately prior to ‘go-live’, this team is a surge support function for sites once on the software. This team takes direction from the command center and can be rapidly mobilized for onsite device troubleshooting and installation or reconfiguration.
Additional Skills & QualificationsPC Break/Fix Experience (Looking for 1 of 3):
i. PC break/fix in a professional setting
ii. Completed their education – bachelors or associates in computer science or CompTIA Certifications (A+, N+, Sec+, etc.)
iii. High technical aptitude, built their own computer, can showcase their technical ability through screening questions
Employee Value Proposition (EVP)Resume building (working with Trinity Health, one of the largest health systems in the country, and on an Epic readiness project, a very popular skillset needed in all hospital systems)
Work Environment- Will be interacting with everyone in the hospital (patients, doctors, nurses), to include close proximity to patients. taking strict health and safety precautions as it relates to health matters.
Ability to be on feet all day
Need to be able to lift 50+ lbs.
Must have reliable Transportation
implementing a systemwide Electronic Health Record system called TogetherCare, powered by Epic, across all our 80-plus hospitals. This a part of their common platform and common build initiative, so their care protocols and order sets are the same for similar conditions across the organization. Those are ways to improve care and improve efficiency.Why is the position open - upgrading their EHR (Electronic Health Record) system. In preparation for their Go-Live, TEKsystems will partner with Trinity to ensure their infrastructure meets the operational requirements of select software vender (Epic Systems).About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.