Employment Type:Full timeShift:Day ShiftDescription:SummaryAt MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.MercyOne Siouxland Medical Center has earned more national recognition for quality patient outcomes than any other hospital in the region. The medical center has earned multiple honors for its leadership and excellence in several clinical areas including cardiac care, orthopedic services, vascular surgery, stroke care and cancer care.Want to learn more about MercyOne Siouxland? Click here: Find a Location Sioux City, Iowa (IA), MercyOne SiouxlandJoin the MercyOne Family! We are looking to hire a Patient Access Representative.As a Patient Access Representative at MercyOne, you will greet patients/family members and register and/or verify patient demographics, including financial and insurance information, including the entry of patient/guarantor information, obtaining patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtain and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated accounts, notify patient/guarantor of copays and or payments for requested services, and refer appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors.
Obtains signed physician orders for all tests and procedures from physicians/offices for testing and procedures. Scans orders and other documentation (ID cards, Insurance cards, etc.) into the patient accounting system.
Prepares identification bracelets and patient ID labels/plates for Inpatients and Outpatients. May assist the patient in processing required insurance forms and obtains/scans patient/guarantor signatures on required forms (consent to treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc.). Securing appropriate authorizations, if needed.
May perform pre-registration functions on select patients by obtaining and entering information gained through patient contacts.
Provides information, directions, transportation, and assistance to patients, family members and visitors, ensuring timely, customer-centric service delivery in an effective and efficient manner. Communicates with various ancillary departments to ensure smooth patient flow and high data integrity.
Prepares special reports as directed by the Manager to document utilization of the Patient Access department's services and patient flow (e.g., patient waiting time study, etc.).
May serve as relief support if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross- training in various functions is expected to assist in the smooth delivery of departmental services.
Schedule:
Days 5 am- 1:30 pm
General Requirements:
Data entry skills (50-60 keystrokes per minutes). Past work experience of at least (6) six months within a physician office, hospital or clinic environment, performing registration activities or an insurance company, performing payer activities are highly desired but not required, Working required Certified Healthcare Access Associate (CHAA) credentials by the National Association of Healthcare Access Management (NAHAM) is also preferred.
Excellent communication (verbal and written) and organizational abilities. Excellent interpersonal skills are necessary in dealing with peers, internal and external customers. Accuracy, attentiveness to detail and time management skills are required.
To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.
Must possess excellent verbal and written communications skills, presentation skills, advanced analytical skills, be well organized and maintain a highly professional manner and appearance.
Strong interpersonal, consultative and relationship building skills to initiate and develop productive collaborative partnership with all levels of leadership across the organization. Ability to effectively influence results, garner support and tactfully manage complex relationships within and across the organization. Extremely high level of diplomacy and tact are required. Ability to read the subtle nuances of situation and react/plan accordingly.
Education:
High school diploma or an equivalent combination of education and experience. Associate degree preferred.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.Visit MercyOne on LinkedIn (https://www.linkedin.com/company/saint-alphonsus-health-system/) , Facebook (https://www.facebook.com/SaintAlphonsus/) , Instagram (https://instagram.com/saintalphonsus?utmsource=igprofileshare&igshid=1ecujfk63xezr) , YouTube (https://www.youtube.com/channel/UCFgYXHlHzYPLDjozyU03WGA) , and Twitter (https://twitter.com/SaintAlsHealth) !Our Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.EOE including disability/veteran