Description:
Interact with customers in a friendly and courteous manner via phone and email
Utilize healthcare information systems to research issues for customers
Quickly and efficiently identify customer needs, resolve complaints, and provide solutions
Build positive relationships by listening and showing empathy and going above and beyond with customer service
Maintain performance and quality standards based on established call center metrics
Understand and adhere to all rules of conduct.
Skills:
Customer service, Call center, Data entry, Inbound call, Microsoft office, Health care, Order entry, Email, Outbound calls
Additional Skills & Qualifications:
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Typing/Ten Key ability
Computer experience and ability to learn various in-house programs
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.