Career Opportunities: Customer Service Support (28349) Requisition ID 28349 - Posted - AADG, Inc - ASSA ABLOY Door Group - USA: Iowa (Mason City) - Communications & Corporate Affairs - Posting Country (1) - Yes - Entry level - No Travel Required Job Description Print Preview Are you looking for an opportunity to utilize your customer service background while working for a global industry leader? If you answered yes to these questions, we should talk! Curries (an ASSA ABLOY company) is brand is expanding the Customer Service Team. This role will be based on-site at our manufacturing facility located in Mason City, Iowa. ASSA ABLOY is a global leader in door opening solutions, dedicated to helping our customer’s needs for security, safety and convenience. Come see who we are at: https://www.assaabloy.com/group/en/about-us What would you do as our Customer Service Representative? This individual will act as the front line support to our customer base by helping to provide support, follow up and resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with our internal teams (Engineering, Sales, Production and Distribution), as well as, act as an external liaison with Suppliers, Distributors, Architects, Contractors, etc. You would also:
Process orders and handle customer inquiries
Work to provide quick resolutions to customer queries and situations
Help to assess and research customer issues and resolve them in a timely manner
Provide general and technical information, as requested by the customers
Communicate with customers on discrepancies and/or delivery conflicts
Perform special assignments and projects as assigned
Participate in estimating, shop seminars and sales functions including after hour functions
Participate in a safe and harmonious working environment
Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
The Skills and Experience you need :
High School Diploma/GED required
Bachelor’s in Business, Engineering or related area of study preferred
Minimum of 2 years of Customer Service experience
Previous Customer Service experience in a specialized technical industry or environment preferred
Pricing knowledge / experience helpful.
Excellent verbal / written communication and organizational skills
Ability to work effectively and positively in a team environment
Proficient computer skills with knowledge of Microsoft preferred
Effective e-mail and telephone communication skills
This role requires someone who is self-motivated, self-regulating and able to meet job expectations with minimal supervision
Ability and aptitude to be effective and successful in a broadened scope of duties and responsibilities
What we offer
We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
A competitive salary and incentive schemes.
Variety of benefits including Medical, Dental, Vision, 401(k), Flexible Spending, discount portal, recognition and well-being programs … to name just a few!
We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at [email protected]
Let’s create a safer and more open world - together!
AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran
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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.