The Manager is responsible for the day‐to‐day management and strategic development of the Company's print fulfillment operations. This individual will be a key contributor to the leadership team by ensuring all manufacturing and print fulfillment activities meet RRD quality standards and customers & expectations.
Responsibilities:Plan and manage the daily activities for the location, including digital print, receiving and put-away functions, picking/packing, and shipping functions for designated clients in accordance with the agreed-upon SLAs, and with a high level of quality and accuracy.Implement short- and long-range goals and operational plans to achieve designated site objectives while maintaining or increasing the overall site efficiency.Ensure necessary resources, i.e. staffing, training, and equipment, are available to meet prescribed productivity and service goals.Review existing operations to determine what improvements can be made with particular attention being paid to areas that allow for cost reduction, improved processing efficiency, and improved quality.Direct and oversee job assignments and plan daily labor schedules.Direct warehouse supervisory team to achieve the established objectives.Ensure that all orders are processed within the fulfillment center according to pre-established SLAs, standards of quality, efficiency, and costs.Ensure that the site achieves all inventory accuracy metrics as they relate to order fulfillment at the site, including cycle count accuracy, shipping, receiving, and packing accuracy.Conduct effective communications with customers and employees. Lead management and staff meetings to organize warehouse activities.Administer and enforce all company policies fairly and consistently.Work in conjunction with Human Resources and operations management to maintain a positive employee relations environment.Enforce a safe working environment by complying with all safety procedures and OSHA regulations.Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports and records regarding warehouse operations.Provide technical advice to customers, sales, and manufacturing.Develop and implement staffing plans, operational budgets, capital equipment, and inventory requirements.Organize and prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.Work collaboratively to ensure ISO Quality standards and Customer expectations are met.Coach employees to peak performance by developing the skill level of your staff and their ability to produce quality work and increase efficiencies and productivity.Analyze and resolve work-related problems and assist employees with troubleshooting and solving production/quality issues.Understand the impact of operational decisions on the budget while controlling variable expenses.