Vacancy caducado!
- Interact, build, and maintain strong relationship with all levels of the organization
- Responsible for supporting all hardware and software on company desktops and providing second/third level desktop support
- Install and troubleshoot Microsoft Windows 8/10 operation systems and standard business application, including desktop systems, associated peripherals, and verification of operation
- Experience in setting up MFP such as: Xerox, Konica-Minolta, and HP units for network scanning, scan to email, fax, and network printing
- Work with other IT groups to rollout hardware and software upgrade, implement new equipment and services, and assist with new product testing and special projects
- Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites
- Develop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sites
- Respond to phone and e-mail inquiries that are placed in the support center and directly interact with customers to resolve local and network related issues
- Follow up with end users to ensure problems are resolved successfully and satisfactorily
- Provide IT training to customers to ensure successful use of IT equipment
- Document and revise all resolutions to be updated in IT knowledge basE
- Be able to manage a heavy caseload and respond to customers request in a timely fashion
- Work flexible schedule, including possible holidays and provide off hours support on an on-call basis
- Ability to lift at least 30lbs
- Travel expectation: 75% travel of the time within a three to four hour driving radius. Some overnight stays will occasionally be required
- Support map document attached for reference IN REQUIREMENT FILES
- College or technical school degree is preferred
- 2 or more certifications are required in lieu of a degree: A+, Net+, Security+, MCP, MCDST, MCSA, MCSE, ITIL or equivalent
- 5 or more years of work related experience is required
- Responsible for working 2ndand 3rd level tickets
- Ability to manage multiple projects
- Experience in the following IT areas - PC, LAN, WAN, MPLS, Site to Site VPN, wireless, database and Cloud-based solutions, and DOS-based applications are required
- Ability to setup and manage mobile devices required (iPhone, iPad, Tablets, Android, and etc.) is required
- Experience working with an ITSM software is required (Clientele and/or Remedy is preferred)
- Prior experience in SCADA, GIS applications, and Gas Measurement applications is preferred
- Self-motivated and able to work with limit supervision
- Understanding of business strategy and the impact of IT on those strategies
- Exceptional customer support and interpersonal skills
- Excellent troubleshooting and problem solving skills
- Excellent verbal and written communication skills
- Strong organizational skills
- Must have a clean driving record, definitely no major infractions
- Must Have a dependable and reliable vehicle
- Have a mobile device (Apple\Android) that can be configured to use with or MDM solution. The device cannot be rooted or Jailbroken as our system will reject those devices due to security
- 2 or more certifications are required in lieu of a degree: A+, Net+, Security+, MCP, MCDST, MCSA, MCSE, ITIL or equivalent
- Experience in installing and troubleshooting Microsoft Windows 8/10 operation systems
- Must be okay with working flexible schedule, including possible holidays and provide off hours support on an on-call basis
- Experience in setting up MFP such as: Xerox, Konica-Minolta, and HP units for network scanning, scan to email, fax, and network printing
- MUST be okay with travel expectation: 75% travel of the time within a three to four hour driving radius. Some overnight stays will occasionally be required
- 5 or more years of work related experience is required
- Experience in the following IT areas - PC, LAN, WAN, MPLS, Site to Site VPN, wireless, database and Cloud-based solutions, and DOS-based applications are required
- Ability to setup and manage mobile devices required (iPhone, iPad, Tablets, Android, and etc.) is required
- Experience working with an ITSM software is required
- Must have a clean driving record, definitely no major infractions
- Must Have a dependable and reliable vehicle
- Have a mobile device (Apple\Android) that can be configured to use with or MDM solution. The device cannot be rooted or Jailbroken as our system will reject those devices due to security
- Experience working with an ITSM software (Clientele and/or Remedy is preferred)
- Prior experience in SCADA, GIS applications, and Gas Measurement applications is preferred
Vacancy caducado!