At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Catering ManagerDepartment: CateringFLSA: Non-ExemptGeneral FunctionAs a Catering Manager, this position will be responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting RelationsAccountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness HomePositions that Report to you: Department EmployeesPrimary Duties and Responsibilities
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by:
escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
Handles and satisfies customer issues.
Determines department goals with store director.
Meets with customers and determines their needs.
Writes a detailed order and coordinates order with all departments involved. (kitchen, bakery, delicatessen, etc.)
Contacts businesses and prospective customers to inform them about the catering service.
Develops contracts for “exclusive” Hy-Vee only caterings
Recommends and buys equipment with Store Directors approval.
Consults with customers on available rental companies.
Attends department Manager meetings and obtains baseline prices from them.
Figures retail pricing and insures correct pricing. Prepares the customer bills, extends invoices, posts invoices, and oversees department bookkeeping procedures
Develops and maintains standard catering practices and checks multi catering events for quality control
Answers phone calls and returns calls from voice mail in a timely and efficient manner
Develops guidelines for the departments’ performance in the absence of the Manager
Organizes shows and events for the store, i.e. Bridal show, Holiday show. Sets up displays for events, and communicates with the events coordinator for annual events information
Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product
Understands and troubleshoots equipment and ensures maintenance is performed
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and works expected number of hours
Secondary Duties and Responsibilities
Ensures pricing is competitive in the market area
Attends meetings and seminars and participates in continuing education
Performs departmental duties as needed
Assists in other areas of the store as needed
Performs other job-related duties and special projects as required
Knowledge, Skills, and Abilities
Must have the ability to solve practical problems: non-verbal symbolism: comprehend most abstruse concepts
Ability to do arithmetic calculations involving fractions, decimals, and percentages
Possess the ability to compose original correspondence; follow technical manuals and have increased contact with people
Education and Experience
High school or equivalent experience and over one year up to three years of similar or related work experience
Supervisory Responsibilities (Direct Reports)
Instructs, assigns, reviews and plans work of others and allocated personnel.
Maintains standards, coordinates activities, and acts on employee problems.
Has the authority to recommend employee discipline, transfer, and discharge.
Physical Requirements
Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
Working ConditionsThis position is frequently exposed to noise and occasional exposure to equipment movement hazards, temperature extremes, dirt, and cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.Equipment Used to Perform JobTelephone, fax, copier, intercom system, computer, calculator, cash register, oven, steamer, catering equipment, gas grill, and delivery vanFinancial ResponsibilityResponsible for company assets, including equipment and merchandise. When sales are over $100.00 supervisor will take action.ContactsDaily contact with customers, employees, and the general public. Frequent contacts with federal/state governmental or regulatory agencies. Occasional contact with supplier/vendorsConfidentiality:Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.Are you ready to smile, apply today.