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Clerk SpecialistPrint (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4072111) ApplyClerk SpecialistSalary $34,528.00 - $50,710.40 AnnuallyLocation Indianola - 50125 - Warren County, IAJob TypeFull-timeJob Number23-04172Agency402 Dept of Human Services - Community Service AreasDivisionDHS - Child Support Recovery Unit (CSRU)Opening Date06/07/2023Closing Date6/22/2023 11:59 PM CentralLinkedIn Tag#LI-POSTPoint of ContactJodi Shearer [email protected] and Tiffany Glenn [email protected]
Description
Benefits
Questions
Job DescriptionIs helping others a passion of yours? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing, enforcing and monitoring child and medical support orders, as well as processing support payments. We also offer programs across the state to increase and enhance the involvement of parents with their children. We assist with resources for employment to help paying parents find work, offer programs to facilitate access and visitation, and partner with several programs to facilitate parenting programs. We provide a growing, diverse, and team-focused environment:
Office located off bypass near shopping, gas, medical and banking services in Indianola
Within quick driving of multiple restaurant options
Free parking adjacent to the building
Fitness centers within short driving distance, sidewalks for easy access
The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers:
Hours 8-4:30, Monday – Friday
Health, Dental and Vision Insurance Package
IPERS Retirement package and option for deferred compensation
Flexible Spending Accounts (medical and dependent care)
Life Insurance
Employee Assistance Programs
Employee Discount Programs
Vacation
Sick Leave (with no cap on hours that can carry over)
This position is located within the Des Moines Regional Child Support Program and performs administrative office duties and casework activities as a member of an office team for parents in need of paternity, medical and support establishment, modification of an existing order, enforcement and monitoring of support orders. We are looking for someone who is respectful, positive, and a quick learner who has a passion for serving and supporting families through the life of their order. The person will work with customers who may be reluctant to establish, modify or pay child support orders. Requires strong customer service skills and the ability to communicate with a variety of community partners including human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other related entities to achieve the goals of the Child Support Program. Provides information and responds to questions with case parties. Responsibilities include performing specialized technical, clerical, and support work to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program. Assist with establishment and specialized enforcement tasks as well as location activities utilizing the internet, databases and various automated systems. This position requires a person who can read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.This position requires a highly motivated, organized individual with excellent written and verbal communication skills, and the ability to:
Manage assigned case work and demonstrate critical thinking skills required to complete tasks independently.
Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Program and apply it to child support casework.
Produce work that requires extreme accuracy.
Prioritize tasks and time to meet established performance goals and critical deadlines.
Interact with employees and customers in a manner that is consistent with quality customer service delivery.
Resolve problems/issues by using good listening and positive conflict resolution skills.
Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
Work productively in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals.
Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.
Accurately sort and scan physical mail; index and retrieve electronic mail from Electronic Mail System.
Navigate efficiently in a Windows environment.
Proficient in Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs, as necessary.
Perform mathematical calculations needed to accurately reflect support obligations.
Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
Maintain high attendance as excessive absenteeism negatively impacts the Child Support Program.
Write clear, concise, and accurate letters that are grammatically correct.
Travel occasionally when work is required outside of the office.
This position requires the completion and successful passing of a criminal and IRS background check, including fingerprinting.Applicants are strongly encouraged to fully complete ALL employment and education fieldswithin the online application. The application is the primary record for determining your eligibility for employment. Do not use SEE RESUME in the application fields. We encourage you to attach a resume and cover letter to provide information in a different format, but your resume should never include information that is not contained in the application fields. Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.Minimum Qualification RequirementsExperience equal to three years of full-time clerical or closely related work;ORan equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience;ORan equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;ORcertification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience;ORemployees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk–Advanced.For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/ClerkSpecialist-00018-90018.pdf) Join Us!Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.CareerChoicesState government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.BenefitsThe state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website (http://goo.gl/rHiarg) .The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure (https://das.iowa.gov/sites/default/files/hr/documents/employment/BenefitsBeyondthePaycheck.pdf) .01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
How many years of experience do you have of full-time employment in clerical or closely related work?
No experience to less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years or more
04
If you have a high school diploma/GED - how many years of full time clerical or closely related work do you have? NOTE: Satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs would substitute for high school/GED completion.
No experience to less than 1 year
1 year to less than 2 years
2 years or more
Not applicable - I do not have a high school diploma/GED or equivalent
05
How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.
No education/experience to less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years or more
06
If you have completed the certification from the State of Iowa Administrative Assistant Certificate Program: How many years of experience in full time clerical or closely related work AND education do you have? Nine months or thirty semester hours of coursework in an accredited business school, college or university may substitute for one year of the required experience.
No education/experience to less than 1 year
1 year to less than 2 years
2 years to less than 2 1/2
2 1/2 years or more
07
If you are a CURRENT employee for the State of Iowa (executive branch): How many years of full-time work experience in the state executive branch do you have in the classification of either a Resident Treatment Worker or Clerk-Advanced?
No experience to less than 1 year
1 year to less than 1 1/2 years
1 1/2 years or more
Required Question
AgencyState of IowaWebsitehttp://dhs.iowa.gov/ApplyPlease verify your email addressVerify Email
Vacancy caducado!