Vacancy caducado!
- Augmenting the implementation process by providing technical support and training
- Assisting customers with Active Directory syncing, SSO setup, and other technical tasks
- Creating and maintaining training video, document, and course materials to support the
- Pinnacle Series platform
- Owning and taking responsibility for product testing in cooperation with our product development team
- Troubleshooting and logging customer support requests
- Prioritizing and escalating issues when needed
- Ability to recognize customer concerns and concisely communicate the next steps to validate their concerns
- Providing technical support and training for our Partners
- Being a Pinnacle Series SME
- Associate or bachelor's degree
- Technical support experience
- General IT knowledge
- Ability to support multiple customers and implementation projects simultaneously
- Exceptional communication and presentation skills
- High energy and positive attitude
- Ability to perform in a deadline-oriented work environment
- Strong organizational skills with exceptional attention to detail required to ensure
- accuracy and effective execution of all projects and tasks undertaken
- Ability to work independently as a self-starter
- Proficient with Microsoft products
- Flexible Hours and Schedule-due to global nature of company, all Customer Success roles should expect calls and remote meetings early mornings and/or late evenings
Vacancy caducado!