Vacancy caducado!
- Provide outstanding customer support assistance via phone and email in Windows 7, 10 and MAC environments
- Answer incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner
- Meet SLAs in a high volume call center environment
- Utilize solid MS Office (O365, Etc.) application experience to troubleshoot customer issues
- Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively
- Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc
- Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS device, Apple/Mac, Blackberries, etc.
Vacancy caducado!