Service Technician
The Job
The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair and routine maintenance.
Primary Job Accountabilities:
Responsible for installing and maintaining our products in a safe, timely, and accurate manner.
Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc.
Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
Communicate with customers to ensure product performance meets customer’s expectations.
Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out)
Position may include night installation work; schedule will vary based on customer demand & install schedule.
Schedule:
Monday - Thursday
Mix of days and nights, typically days the first half of the month and nights the 2nd half of the month
4am to 2:30 pm
6pm to 4:30 am
Shift differentials on nights
Education, Requirements & Competencies:
Requirements:
Must be 21 years of age with a valid driver’s license
High School Diploma or Equivalent
Ability to work within a team environment
Ability to problem solving customer issues for install and service
Ability to perform basic mechanical and/or electrical duties
Strong customer focus and ability to respond to challenging customer situations in a positive manner
Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record
Ability to carry 50 pounds by hand
Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out
Ability to climb up and down a ladder as high as 20 feet in the air