What You'll DoWe’re looking for a Worksite Experience Manager to join our Enterprise Worksite Services Staff team. In this role, you’ll be an experience-focused leader who provides a high-quality employee experience at the worksite to help foster connection that helps bring out the best in people. This role will have responsibility for creating onsite employee connection programs and will lead and manage high-impact events and projects that enhance both remote and in-person work experiences as well as support Principal's connection to the community through events.This role drives consistent, quality service through oversite of the worksite experience team and vendors for the following in office employee experiences (but not limited to): supporting over 700 employee conference rooms, client conference centers, many events located at our World Headquarters and Regional locations. This role has responsibility for work efforts that support the employee move experience as well as reactive operational furniture and ad hoc worksite experience requests.
Provide management responsibility for Conference Room and Event Management. Will assist with the execution of the most complex, large scale, high profile meetings and events.
Lead a growing worksite experience team, develop their expertise, and facilitate their professional development; provide coaching and feedback.
Partner with Corporate Sourcing and Supplier Management, Worksite Services leadership and other stakeholders to administer the vision and core strategy of mid scale outsourced service. Understand contract and key performance metrics or statements of work for vendor relationship(s).
Ensure continual alignment and collaboration with the Facilities, IT, Food Service, Security; continuously building and maintaining strong relationships. Share strategic vision with service providers and monitor performance. Vendor/Supplier Management - Maintains awareness of the worksite and submits or directs work orders as needed.
Has responsibility for all move and furniture related work orders supporting the employees at our World Headquarters. Communicates and collaborates with vendor partners to address issues in prompt manner.
Manage executive-level interactions for the worksite experience team; handling escalations and managing expectations, as needed. Resolve procedural, operational and other work related problems by communicating with and responding appropriately to a demanding and diverse client base in answering questions and assisting with requests.
Perform other job duties and essential functions as needed.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!Who You Are
Bachelors degree or equivalent experience required with a minimum of 6+ years of experience (conference and event management, hospitality, event planning and execution, project management) and 2+ years of formal leadership.
Experience in project implementation, vendor management and supplier management.
Highly motivated and self-empowered to resolve customer issues.
Excellent interpersonal skills, customer service, communication (oral and written) and collaboration skills that lead, influence and encourage others.
A creative team player; resourceful and innovative. Proven ability to think strategically, socialize and implement ideas from ideation to evaluation.
Agile individual who can quickly adapt to the ever-changing needs of our workplace and employees.
Act as the eyes and the ears of the office, gathering feedback through surveys to inform and enhance offerings.
Proven ability to manage competing priorities and deliver results in a fast-paced environment. Utilize data and analytics to measure program effectiveness and drive continuous improvement.
Salary Range InformationSalary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)$71250 - $95950 / yearTime Off ProgramFlexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.Pension EligibleYesAdditional InformationWork EnvironmentsThis role is hiring in Des Moines, IA and offers in-office and hybrid (blending at least three office days in a typical workweek) work arrangements. You’ll work with your leader to figure out which option may align best based on several factors. Due to the nature of this role there may be hours required outside of a traditional workday to accommodate business needs.Work Authorization/SponsorshipAt this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)Investment Code of EthicsFor Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.Experience PrincipalWhile our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values (https://www.principal.com/about-us/careers#core-values) , benefits (https://www.principal.com/about-us/careers#benefits) and why we’re an exceptional place (https://www.principal.com/about-us/careers#reputation) to grow your career.Principal is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Posting WindowWe will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.Original Posting Date7/25/2024Most Recently Posted Date8/5/2024