PurposeUnder general supervision, the Project & Program Manager is the primary contact for Surveillance Product implementations. The Project Manager works directly with Client and Internal team members to ensure projects are delivered on time and in scope.Duties and responsibilitiesIn this role, the Project & Program Manager will help customers succeed by performing the following:
Provide outstanding client service and detailed Project Management.
Work closely with both internal and external resources to achieve effective and efficient implementations.
Build relationships over the phone with Clinical and IT professionals.
Manage sensitive data in a HIPAA-compliant environment.
Lead system requirements review, critical design review, test readiness review and post-implementation review.
Act as an advocate for our products and project management process.
Host internal and client meetings creating appropriate presentations.
Keep project plans, issues list and status documentation up to date.
Work towards company defined metric goals.
Job QualificationsEducation:
BS/BA in business administration, management information systems or other related degree required
Experience:
2 - 4 years of experience in project management or an equivalent role or Master’s Degree and 0 – 2 years related experience
Experience implementing software preferred
Experience managing mid-sized projects and juggling multiple projects at once
Healthcare experience preferred
Travel Requirements
No travel required.
Working Conditions
Normal office environment.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.