Patient Flow Representative

Employment Type:Full timeShift:12 Hour Night ShiftDescription:Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center (https://www.mercyone.org/desmoines/find-a-location/) , founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. Other centers associated with MercyOne Central Iowa include:MercyOne West Des Moines Medical Center (https://www.mercyone.org/desmoines/location/mercyone-west-des-moines-medical-center)MercyOne Centerville Medical CenterMercyOne Newton Medical Center (https://www.mercyone.org/newton/)MercyOne Children’s HospitalMercyOne Clive Rehabilitation Hospital (https://www.mercyrehabdesmoines.com/)House of MercyClive Behavioral Health (https://clivebehavioral.com/)With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.MercyOne Medical Group – Central Iowa is one of Iowa’s largest multispecialty clinic systems, made up of more than 50 primary care, pediatric, internal medicine and specialty clinics located throughout Dallas, Jasper, Polk, Wapello, Warren and Webster counties.GENERAL SUMMARY:The patient flow Rep collaborates with nursing and ancillary departments to ensure appropriate placement of patients based on diagnosis, physician preference with consideration of bed availability at both MercyOne Des Moines/West Des Moines campuses. Responsible for monitoring census capacity and alerting the leadership team upon thresholds for activation of Peak Capacity Plan level activation. Responsible for bed flow functions including bed ordering, appropriate room assignments, assisting with direct admit requests and maintaining accurate bed availability information. This job description covers the most significant duties performed, but does not exclude other occasional work assignments not mentioned.ESSENTIAL FUNCTIONS:· Maintains knowledge of floor specialty and physician preferences related to patient placement· Aide with creation and updating of Clinical Road Maps and Patient Placement protocols· Communicate and coordinate high priority patient movement and navigate barriers to patient placement· Utilizes knowledge of current census information and potential inpatient bed needs to project accurate and appropriate placement of incoming patients.· Act as an expert and Super-User for Bed Management software platform· Assists with Transfer Center calls and communicating priorities to transfer center RNs.· Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers· Mentors new employees· Maintains knowledge of level of care change processes· Efficiently uses electronic bed tracking system, electronic health recordsMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:· High school diploma or GED required.· Knowledge of Medical Terminology required.· Strong interpersonal and communication skills· Minimum 2 years previous experience in a health care setting· Knowledge and efficient use of electronic health record, bed tracking systems, as well as basic office equipmentOur Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.EOE including disability/veteran