At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.This position is eligible for a Hybrid work schedule and will be based out of our La Vista, NE, Omaha, NE, or Des Moines, IA locations. Flexible work from home options are available.Job Summary：Provide exceptional customer service to internal and external customers through performance and execution of Intelligent Service agreements. Develop strong customer relationships with building owners, work in coordination with the Intelligent Service regional team, Iowa and Nebraska service teams, and direct sales teams in developing system solutions. Maintain the Intelligent Service agreement base and pull through business from these agreements.Responsibilities:
Fulfill contract obligations effectively, efficiently and within safety standards.
Maintain relationships with existing customers and develop new customer relationships.
Work with Digital Service team members to diagnose energy opportunities with customer’s facilities and provide small energy projects that solve customer issues/opportunities
Responsible for acquisition of pull through work and assist in meeting or exceeding customer goals
Collaborates with account managers often to develop account plans and sales performance.
Collaborate with energy engineers to document value added to the customer.
Partners closely with account managers and energy engineers.
Assist as needed with development of solutions working with all Iowa and Nebraska sales teams, service teams, the regional digital service team and the regional digital service operations leader.
Perform remote site analysis via modem or web access as needed.
Responsible for completing and turning in all service reports, inspection sheets, and timesheets in a timely manner
Will plan forecasted work and schedule as needed with the customer service representatives
Will maintain correspondence with customer service representatives daily to include all customer site visits
Dress appropriately and within the company guidelines to represent a professional service
Maintain company vehicle cleanliness, tools, and safety equipment
Travel required to Iowa and Nebraska as needed
Qualifications:
Associate’s degree (A.A.) or equivalent from two-Year College or technical school; four (4) to ten (10) years of related experience and/or training; or equivalent combination of education and experience.
Four year electrical or Mechanical Engineering / Design degree, preferred
Certified Energy Manager, preferred
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
Key Competencies:
Exceptional customer service skills
Strong organizational skills
This role facilitates lots of internal and external coordination to fulfill contracts
Excellent communication skills
Sales skills
A key part of this role is supporting our sales teams grow the contract base and help sell pull through opportunities that benefit customer’s business objectives
Be able to follow directions and work well with others
Be motivated and be a self-starter and work independently
Microsoft Office Applications
Data Analytics
Base Pay Range: $82,000 - $105,000 /yearTotal compensation for this role will include a incentive planDisclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.