Position SummaryMom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.Our team members enjoy:
Free Breakfast & Lunch
Casual Dress Code
Tiered growth path for promotion starting Day 1
Eligible for Referral Bonuses starting Day 1
Weekly paychecks
PTO, 401k, & a Full benefits package
Position Responsibilities may include, but not limited to
Handle inbound and outbound customer service calls with our clients placing their meal order
Address questions, and provide exceptional customer service
Input order information into the appropriate client order screen
Document all conversations with client into client information database
Ensure all assigned clients are contacted and have an order on file
Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
Work quickly and efficiently without making the client feel rushed
Required Skills & Experience
High school degree or GED
1 year of previous customer service experience
Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
Clear oral communication skills
Ability to deescalate situations and quickly resolve customer complaints
Prior experience adhering to company policies and showing core values
Preferred Skills & Experience
1 year of previous call center experience
Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
Previous experience working with HIPAA policies and procedures
Bilingual (English/Spanish)
Physical Requirements
Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus