Clerk AdvancedPrint (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4461465) ApplyClerk AdvancedSalary $30,222.40 - $43,056.00 AnnuallyLocation Des Moines - 50319 - Polk County, IAJob TypeFull-timeJob Number24-03427Agency309 Iowa Workforce DevelopmentOpening Date04/08/2024Closing Date4/18/2024 11:59 PM CentralLinkedIn Tag#LI-POSTPoint of ContactStephanie Goods - [email protected]
Description
Benefits
Questions
Job DescriptionIowa Workforce Development (IWD) is seeking applicants for the position of Clerk Advanced for the 1000 E Grand Ave Des Moines, IA office.The successful candidate will provide support in document data entry, maintain spreadsheets, customer service, and clerical for the Field Audit Misclassification unit at our Administration Building.Duties include but are not limited to:Field Audit Support
Assist in obtaining accounting records of business organizations, individuals, and partnerships to aid field auditors in the examination of financial statements, reviews general ledger and balance sheets, sales and statistical reports, wage reports, etc.
Records Retention
Maintain spreadsheets indicating various audit actions taken to identify misclassified employers against claimant accounts and make available to UI Manager.
Excel and Word skills to produce alternate methods of displaying data such as charts, tables, and graphs.
Customer Service
Respond to employers, claimants, and agents regarding notices either orally or in writing and respond to calls and emails from Iowa Land Records office regarding legal action that has been filed.
Communicate with collection staff regarding appeals received.
Responsible for creating assignments for Field Auditors and Employer Liability Specialist based on information received on an appeal.
Help customers resolve problems and answer questions about using the on-line filing system. Assist customers resolve technical difficulties.
Respond to phone calls and emails from customers seeking information or assistance within specified time frames.
Develop a thorough knowledge of the filing system, gather background information, review manuals and other communications to help customers and to resolve issues.
Determine point of contact for more complex or escalated calls.
Contact businesses to explain electronic services and encourage utilization and assist in other efforts to market the on-line computer services.
Documentation Support
The Clerk Advanced will assist with processing of paper documents such as Power of Attorney, address changes, waivers, etc. that have been assigned by workflows or relayed from employers.
Prepare documents for data entry or data enter the document information. Pull items off the fax server to be scanned and processed.
Clerical Support
Assist with processing physical correspondence (mail, fax, etc.) to identify any employer issues that may inhibit the proper classification of employees.
Agency OverviewAs of July 1, 2023, Iowa Vocational Rehabilitation Services has become part of Iowa Workforce Development.Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.Employer HighlightsIWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:
Iowa Public Employees’ Retirement System (IPERS)
Retirement Investors Club (RIC)
Hybrid telework opportunities for eligible classifications
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance
Long-Term Disability Insurance
If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.e-verify.govNo applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place.?Select positions will be subject to a criminal background check. Minimum Qualification RequirementsApplicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Experience equal to one year of full-time clerical office or closely related work.
A total of one year of education and/or experience (as described in number one), where one month of accredited post-high school course work in a secretarial, business, or closely related program equals one month of full-time experience.
A total of one year of education and/or experience (as described in number one), where 30 semester hours of accredited college or university course work in any field equals one year of full-time experience.
A total of one year of education and/or experience (as described in numbers one through three), where certification from the state of Iowa Administrative Assistant Certificate Program equals six months of full-time experience.
Current, continuous experience in the state executive branch that includes the equivalent of six months of full-time work as a Clerk.
For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/ClerkAdvanced-00017-90017.pdf) .Why Choose the State of Iowa?At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.Our Robust Benefits Package Includes:Competitive Compensation:Enjoy a competitive salary that reflects directly on your skills and expertise.Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.Health and Wellness:Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.Retirement Planning:We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .Paid Time Off:Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.Professional Development:Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.Employee Assistance Program (EAP):We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.Diversity and Inclusion:Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.Join Us - Elevate Your Career:Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
How many months do you have of full-time clerical office or closely related work?
Less than six months of full-time clerical office or closely related work
Six months to less than 12 months of full-time clerical office or closely related work
12 months or more of full-time clerical office or closely related work
04
How many months do you have of combined accredited post-high school course work in a secretarial, business, or closely related program AND/OR full-time clerical office or closely related work? One month of education equals one month of experience.
I do not have any of the combined education and/or experience
Less than 12 months of the combined education and/or experience
12 months or more of the combined education and/or experience
05
How many months do you have of post high school education in any field and/or full-time clerical office or closely related work? 30 semester hours equals 12 months of experience.
I do not have any of the combined education and.or experience
Less than 12 months of the combined education and/or experience
12 months or more of the combined education and/or experience
06
Have you completed the State of Iowa Administrative Assistant Certificate Program? IF YES - How many months do you have in one or a combination of the following: full-time clerical office or closely related work, accredited post-high school course work in a secretarial, business, or closely related program (one month of course work equals one month of full-time experience) OR accredited college or university course work in any field (30 semester hours equals one year of experience; 15 semester hours equals six months of experience)?
I have not completed the State of Iowa Administrative Assistant Certificate Program
Less than six months of the experience; post high school course work in a secretarial, business, or closely related program; or accredited college or university course work in any field or a combination of these
Six months or more of the experience; post high school course work in a secretarial, business, or closely related program; or accredited college or university course work in any field or a combination of these
07
Which best describes your education and experience? (if multiple responses apply for you, please choose the one that best fits).
Bachelor's Degree (or higher) or 4 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Associate's Degree or 2 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Not Applicable
08
Are you a current state employee?If YES:How many months of full-time work experience do you have in the job classification ofClerk?
Six months or more of full-time work experience
Less than six months of full-time work experience
I am not a current State employee, or I have never worked in the Clerk job classification
Required Question
AgencyState of IowaAgency309 Iowa Workforce DevelopmentAddress1000 E Grand AveDes Moines, Iowa, 50319Websitehttps://www.iowaworkforcedevelopment.gov/ApplyPlease verify your email addressVerify Email