Abuse Intake Worker

Abuse Intake WorkerPrint (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4396871) ApplyAbuse Intake WorkerSalary $50,731.20 - $76,502.40 AnnuallyLocation Des Moines - 50310 - Polk County, IAJob TypeFull-timeJob Number24-02784Agency402 Health & Human Services - Community Services AreaDivisionDHS - Centralized Service AreaOpening Date02/19/2024Closing Date2/29/2024 11:59 PM CentralLinkedIn Tag#LI-POSTPoint of [email protected]

Description

Benefits

Questions

Job DescriptionOverview:The HHS, Division of Family Well-Being and Protection, Child Protective Services, Operations Bureau, Abuse Intake Unit is seeking applicants to fill 3 positions as an Abuse Intake Worker (Social Worker 3). Summary:Work Hours: We are currently posting for 1 position, (2nd Shift - $0.90/hour shift differential); Monday-Friday 2:00 PM – 10:30 PM overtime as needed.This vital frontline position requires the skill to be able to multi-task and the ability to the gather as well as analyze information and concerns in a fast-paced environment with accuracy and efficiency. This is an essential social work position that is gateway to assist in the protection of the most vulnerable Iowans. CSIU is a 24 hours per day, 7 days per week operation. This position will be “domiciled” for travel purposes at the nearest Iowa DHS Full Time Office, however it may work from home. Initial training may be Monday through Friday from 8:00 AM to 4:30 PM, until ready to take on assigned duties. Training will consist of a combination of in-person training in Des Moines and virtual training.Core Essential Functions:

Performs Intake duties for protective referrals concerning children and dependent adults made to the Department of Human Services (DHS).

Responds to allegation of children or dependent adults in need of protection in a timely manner and ensures that critical information is accurate and complete about the subjects and the alleged incident.

Engages the Reporter (caller) using hotline interviewing techniques including open and closed ended questions, reflective listening, refocusing, and suppressing, probing, affirming, and summarizing to gather necessary information.

Determines if the alleged victim needs immediate protection and passes all appropriate information to the Intake Supervisor.

The Intake worker enters information onto the appropriate form.

Identifies the nature of the report and determines which general category of alleged abuse (physical, sexual or neglect)

Documents all safety concerns for the referred victim(s) and others in the home or entering the home and effectively communicate the information within applicable time frames to the Intake Supervisor.

Communicates with Reporter(s) of abuse within 24 hours if the intake will be accepted or rejected for assessment; discusses next steps and/or alternatives that may assist the children/family.

Completes and documents background checks for all household members and subjects.

The ideal candidate will:

Demonstrate exceptional customer services skills and the ability to establish relationships.

Demonstrate excellent judgment and communication skills.

Demonstrate good written documentation in a timely manner.

Demonstrate the ability to prioritize and work under pressure.

Demonstrate integrity and a strong work ethic.

Demonstrate independent judgement to make sound decisions.

How to Apply:For help creating a profile or entering your information, please go to the online Employment Application Guide (https://www.governmentjobs.com/Home/ApplicationGuide) . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.We have a great total compensation package for all our full-time employees, including:

Compensation is commensurate with experience and education.

Iowa Public Employees' Retirement System (IPERS)

Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan)

Health, Dental and Vision Insurance

Vacation Leave

Sick Leave

Paid Holidays (9 days/year)

Flexible Spending Accounts

Life Insurance

Long-Term Disability Insurance

For additional information on benefits click here (https://das.iowa.gov/sites/default/files/hr/BenefitsataGlance.pdf) . Our Benefits at a Glance (https://das.iowa.gov/sites/default/files/hr/benefits/documents/BenefitsataGlance.pdf) outlines the amazing benefits for this position. The State of Iowa is an EEO/AA EmployerHHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD). Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.Minimum Qualification RequirementsGraduation from an accredited college or university with a Bachelor's degree and the equivalent of three years of full-time experience in a social work capacity in a public or private agency;ORgraduation from an accredited college or university with a Bachelor's degree in social work and the equivalent of two years of full-time experience in a social work capacity in a public or private agency;ORa Master's degree in social work from an accredited college or university;ORan equivalent combination of graduate education in the social or behavioral sciences from an accredited college or university and qualifying experience up to a maximum of thirty semester hours for one year of the required experience;ORemployees withcurrentcontinuous experience in the state executive branch that includes the equivalent of one year of full-time experience as a Social Worker 2 shall be considered as qualified.For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/SocialWorker3-03016-23016.pdf) .Additional Qualification RequirementsFor designated positions in case management, the appointing authority may request those applicants possessing a Bachelor's degree from an accredited college or university with a major or at least 30 semester hours or its equivalent in the behavioral sciences, education, health care, human services administration, or social sciences and the equivalent of 12 months of full-time experience in the delivery of human services in the combination of: chronic mental illness, developmental disabilities, and intellectual disabilities as a Targeted (Medicaid) Case Manager;ORan Iowa license to practice as a registered nurse and the equivalent of three years of full-time nursing or human services experience with the above population groups.Why Choose the State of Iowa?At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.Our Robust Benefits Package Includes:Competitive Compensation:Enjoy a competitive salary that reflects directly on your skills and expertise.Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.Health and Wellness:Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.Retirement Planning:We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .Paid Time Off:Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.Professional Development:Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.Employee Assistance Program (EAP):We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.Diversity and Inclusion:Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.Join Us - Elevate Your Career:Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

Yes - I understand and agree.

No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you COMPLETED a Bachelor's Degree from an accredited college or university?IF YES- How many years of full-time work experience in a social work capacity in a public or private agency do you have?

Not applicable - I have not COMPLETED a Bachelor's Degree from an accredited college or university

No experience to less than one year of work experience in the identified areas

One year to less than two years of work experience in the identified areas

Two years to less than three years of work experience in the identified areas

Three years or more of work experience in the identified areas

04

Have you COMPLETED a Bachelor's Degree in Social Work from an accredited college or university?IF YES- How many years of full-time experience in a social work capacity in a public or private agency do you have?

No experience to less than one year of work experience in the identified areas

One year to less than two years of work experience in the identified areas

Two years or more of work experience in the identified areas

Not applicable - I do not have a Bachelor's Degree in Social Work

05

Do you have a Master's Degree in Social Work from an accredited college or university?

Yes

No

06

PLEASE READ ALL PARTS OF THIS QUESTION - Have you completed a Bachelor's Degree from an accredited college or university?IF YES- Do you have three years of a combination of GRADUATE (post bachelor's degree) education in the social or behavioral sciences from an accredited college or university AND qualifying experience in a social work capacity?

NOTE 1:Applicants must have a MINIMUM of two years of the required experience.Note 2:A maximum of thirty semester hours in the specified area of graduate study can substitute for one year of experience.IF YESDo you have at least two years of experience in a social work capacity AND a combination of ONE year of the following: one year of additional work experience in a social work capacity (not used to count for the first portion of the question) OR GRADUATE (post bachelor's degree) education in the social or behavioral sciences from an accredited college or university? 30 semester hours of the GRADUATE LEVEL courses equals one year of experience.

Yes

No

07

If you are a CURRENT employee for the State of Iowa (executive branch): How many years of work experience do you have in the classification of Social Worker 2?

Not applicable - I am not a State of Iowa Employee

No experience in the classification of Social Worker 2

Less than one year of experience in the classification of Social Worker 2

One or more years of work experience in the classification of Social Worker 2

08

Have you completed and graduated with a bachelor's degree as of the closing date of this posting?

Yes

No

09

Please review the sample "essential functions" below: Applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable. Carries out customer service activities requiring regular attendance at work and to report to work on time. Field Operations processes contain critical time frames and excessive absenteeism negatively impacts the meeting of those time frames subsequently affecting customers and other community partners. Comprehend, interpret, and apply work rules, policy, regulations, and procedures as well as concepts and principals of the specific work duties to meet performance standards. Effectively communicate orally by expressing ideas and facts to individuals or groups; makes clear and convincing presentations (free of grammatical and factual errors) both orally and in writing; listens to others; facilitates an open exchange of ideas; build, foster and maintain partnerships at a variety of levels. Actively listens to facilitate the exchange of information to provide positive and professional customer service both within the agency and in the community. Identifies a need for and knows where or how to gather information by prioritizing, organizing and maintains information to meet completion deadlines. Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and correct inferences or draws accurate conclusions. Interacts in a team environment to manage group processes, facilitates, and encourages cooperation pride, trust, and group identity, fosters commitment and team spirit; works with others to achieve goals. Obtain information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data. Ability and knowledge of Word, Excel, and the Internet. Obtains information from a wide variety of sources, including reading written materials, documenting telephone conversations, searching computer databases to interpret information and accurately communicate the information to others. Operate office equipment and maintain files including those in the following formats Word, Excel, PDF, and the Internet; Type and perform data input and retrieval on a computer. Maintains and troubleshoots computer equipment with the assistance of IT. Perform mathematical calculations accurately in the process of completing assigned duties. Prioritize and organize work tasks in such a way that deadlines are met, and work performance meets expectations. Troubleshoots problematic situations to find innovative solutions to present to administration and the supervisor. Confronts crisis situations and high stress situations in a calm and orderly manner maintaining confidential information as required by the agency and assuring safety is a top priority for all in the office. Understands quality is defined by the customer; therefore, services are designed by working closely with customers and measuring performance in meeting their needs and expectations. Within an office environment, provides Division support to large segment of agency through managing internal and external requests for information and legislative reviews requiring comprehension of request, independent judgment to assign and adherence to agency formatting of timely response or communication. Interact with employees and customers in a positive customer service manner to resolve problems and answer customer inquiries. Customer contacts may include correspondence, telephone, or walk-ins to the local office. Are you able to perform the above essential functions?

Yes

No

Required Question

AgencyState of IowaWebsitehttp://dhs.iowa.gov/ApplyPlease verify your email addressVerify Email