Req ID: RQ169602Type of Requisition: SCAClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: MBI Full 5C (T3)Job Family: SCASkills:Answering Telephones,Customer Service,English Language,Problem Resolution,Spanish LanguageExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:GENERAL SUMMARY:The FSA ID, comprised of a user-selected username and password, provides the method by which students, parents, and borrowers authenticate their identity to access their federal student aid information. The FSA ID Help Desk assists students, parents, and borrowers to resolve issues regarding creation and use of FSA IDs.JOB RESPONSIBILITIES:
Assist students, parents, and borrowers to resolve issues regarding creation and use of FSA IDs in a timely, courteous, and professional manner
Provide assistance to callers in both English and Spanish
Acquire and maintain an understanding of various Department of Education processes, procedures, and Web sites
Engage in active listening to diagnose problems, and use various reference sources to rapidly lead callers to problem resolution.
Adhere to Privacy Act as it relates to confidentiality of information releases
Accurately and efficiently maintain all required call logs and phone documentation
Work overtime as needed
Perform other duties as assigned
Regular and Predictable Attendance is Required
SPONSORSHIP NOT AVAILABLE
EDUCATION / EQUIVALENT TRAINING:
High School diploma or GEDrequired
EXPERIENCE:
Minimum 1 year of customer service experience required
Experience supporting Web-based applications strongly preferred
Ability to organize simultaneous tasks for individual assignments and maintain flexibility in work scheduling and assignments required
Must be a self-starter and have the ability to work successfully both in a team environment and independently
Excellent verbal and written communication skills and strong interpersonal skills required
Must have minimum typing speed of 20 WPM
UNIQUE/ADDITIONAL REQUIREMENTS:
Must not be in default on a Federal Student Loan
Must be proficient in both English and Spanish verbal communication
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.