Sr. Account Service Representative

Use your strengths as Sr. Account Service Rep at Wellmark!In this role, you’ll support renewal and retention activities under minimal supervision for one of our Large Group Account Management teams. This includes researching, resolving, and providing prompt, courteous, and accurate responses to customer and consultants via phone, written correspondence, email or virtual/In person meetings. You’ll serve as an advocate on behalf of Wellmark by providing education regarding products and services to our customer and consultants. Additionally, you’ll support the coordination and facilitation of customer or consultant meetings, coordinate alternates, reporting requests, finalize renewal paperwork with customer or consultant as well as collaborate with business partners (Operations, Underwriting, etc.) to evaluate the needs and requests of our customers.Ideal candidates are team players who thrive on gaining a deep understanding of how benefits work, researching information, thinking critically to resolve questions, and achieving customer/client satisfaction in a dynamic work environment. Sr. Account Service Reps are masters of time management, prioritization, organization, are detail oriented, and enjoy partnering with Account Managers to support diverse blocks of business. If the ability to proactively keep things running smoothly energizes you and you enjoy the art of presenting and providing education to the intended audience, while positioning Wellmark as a leader in the industry, you would be a great addition to our team!