Vacancy caducado!
Position Title:Information Technology Support II - Extension and OutreachJob Group:Professional & ScientificRequired Minimum Qualifications:High school diploma or equivalent and 2 years of related experiencePreferred Qualifications:Degree in information technology-related fieldExperience supervising othersExperience providing technical support, particularly in a Windows environmentExperience supporting Apple productsExperience or knowledge with Extension and OutreachExperience with Microsoft Endpoint Configuration Manager (MECM)Job Description:Are you looking for a position with strong work-life balance? Are you looking for a position where you get to work with students and a strong team? If so, The Department of Extension Information Technology with Iowa State University Extension and Outreach seeks qualified candidates for the Information Technology Support II position! The position of Information Technology Support II will manage the student-run support hotline and will be on the support hotline when student staffing is unavailable or call volumes are high. This individual will also perform administrative tasks such as password resets and granting permissions. The Information Technology Support II position will supervise students with new computer setups and repairs along with overseeing computer hardware purchasing for Extension and Outreach.In addition, the Information Technology Support II will provide support to VIPs within Extension and Outreach. This position offers second-level support for Apple products, updates/maintains computer task checklists, and manages Extension’s portion of the ServiceNow support database.The successful candidate will have exceptional management, organizational, written, and oral communication skills. The candidate must demonstrate the ability to make independent judgments, and taking initiative on projects is essential. Proven teamwork skills and demonstrated ability to organize and direct student work is critical.Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.Level Guidelines Career-level position demonstrating proficiency and knowledge of related competencies Works under direct to general supervision and may receive guidance on more complex assignments Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature Applies thorough knowledge to respond to inquiries and requests Able to resolve most problems and issues and respond to requests without escalation Provides guidance to students May provide supervision to one to two other staff or lead a small work teamAppointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full timePay Grade:PS807Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing programOriginal Posting Date: August 27, 2024Posting Close Date:September 9, 2024Job Requisition Number:R15407By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email [email protected] . If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 . General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
Vacancy caducado!