Position Title:Customer Relations CoordinatorJob Group:Professional & ScientificRequired Minimum Qualifications:High school diploma or equivalent and 5 years of related experiencePreferred Qualifications:Experience in healthcare customer service, billing, or healthcare administration.Experience using NextGen, Workday, or similar systemsExperience handling complex customer concerns and insurance processes.Job Description:Are you a proactive, customer-focused professional looking to make a meaningful impact in a healthcare setting?Thielen Student Health Center is seeking a Customer Relations Coordinator III to provide expert customer service and administrative support. This role requires advanced knowledge of billing processes, insurance coordination, and patient relations to ensure a positive and seamless experience for our students.You'll be at the heart of our operations—resolving complex customer concerns, improving processes, and building strong relationships that drive our mission of health and wellness forward.Key Responsibilities
Manage Insurance Processes: Oversee insurance intake, collect and verify insurance information, audit entries for accuracy, and ensure timely processing. Develop workflows, document procedures, and train staff.
Resolve Billing and Insurance Issues: Assist patients with billing inquiries, adjust or remove U-Bill charges, and coordinate with billing vendors to ensure timely and accurate claim processing.
Coordinate with Departments: Act as a liaison between the health center, third-party vendors, SSHIP office, and ITS for billing holds and insurance verification.
Front Desk Support: Cover the billing desk, answer patient questions, process payments, and provide backup for scheduling appointments and patient check-ins.
Ensure Compliance: Follow safety protocols, comply with university policies, complete required training, and report safety hazards.
Why Join Us?Make an Impact: Support student wellness and contribute to a positive healthcare experience.Collaborative Team: Work alongside a dedicated team that values communication and mutual respect.Professional Growth: Gain experience in healthcare coordination and process optimization.Dynamic Environment: Thrive in a role where every day presents new challenges and learning opportunities.Excellent Work-Life Balance and Benefits (https://hr.iastate.edu/files/documents/2024-01/Benefit%20Highlights%20Information%20-%202024%20final.pdf) We understand the importance of maintaining balance in life. Iowa State University is committed to creating a workplace where your professional responsibilities are balanced with your personal needs. The university offers a flexible, supportive environment, including access to a fantastic benefits package which includes wellness programs and generous vacation time, allowing you to recharge and maintain your well-being while helping others.Appointment Type:RegularNumber of Months Employed Per Year:12 Month Work PeriodTime Type:Full timePay Grade:PS805Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Original Posting Date: March 18, 2025Posting Close Date:March 27, 2025Job Requisition Number:R16643By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email [email protected] . If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 . General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.