Employment Type:Part timeShift:Day ShiftDescription:Position Purpose:Exceeds customer expectations regarding DME (Durable Medical Equipment) service and knowledge of equipment/merchandise and ordering and managing inventory levels. Perform duties in a manner consistent with medical center philosophy and policy in areas relating to accounts receivable, public relations, and third-party relations.What You Will Do:
Works closely with DME Supervisor and Manager to develop marketing and sales promotions to
strengthen the store's position in our area including open houses.
Has knowledge of requirements and can determine cash sale vs. insurance eligible items.
Balances cash drawer with cash receipts and makes appropriate deposits.
Orders and manages inventory to maximize ROI and customer satisfaction.
Communicates and educates other departments, physicians and their office staff and nursing personnel regarding products available and to obtain clarity in orders, when needed.
Trains and assigns duties to retail staff, schedules, oversees and provides input on evaluations and counseling of Retail Specialists (if any located at the store).
Coordinates staffing requirements for the Shop.
For appropriate sales, generates sales order ticket, including client demographics, completes ABN (when applicable) and billing information to allow DME Billing Coordinators to produce a bill.
Assists customers politely, promptly and accurately with equipment and merchandise needs.
Demonstrates excellent verbal and listening skills. Asks clarifying questions to service the customer's needs and provide excellent customer service.
Maintains patient's right to confidentiality.
Hours:PRN; as needed.Minimum Qualifications:
High School Diploma or equivalent required
Associates of Arts preferably in a healthcare related field preferred
Completion of medical terminology course or an equivalent combination of education and experience in a medical setting, required.
Must demonstrate competence in a medical insurance setting and experience with medical equipment and related products.
Retail experience and/or customer service experience required, preferably in a DME setting.
Previous management experience preferred.
Position Highlights and Benefits:
Education Assistance offered
Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater
Competitive wages; including weekend and night differentials
Generous paid time off program
Retirement Savings program with employer match starting on Day 1
All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.EEO Employer F/M/Veteran/DisabledIn compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at [email protected] Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.EOE including disability/veteran