Leading Manufacturer in Grant County, IN, is looking to add an experienced IT Support Specialist to their 2nd shift team! Amazing opportunity!
Provide technical support and troubleshooting for desktops, laptops, and software applications
· Install, configure, and maintain operating systems and software on end-user devices
· Respond to user inquiries and resolve technical issues in a timely manner
· Collaborate with team members to identify and implement solutions to improve IT infrastructure
· Document and track support tickets using IT service management tools such as ServiceNow or Remedy
· Assist with the setup and maintenance of LAN, VPN, and other network connectivity issues
· Support and maintain office productivity software such as Microsoft Office
Qualifications
· Proven experience in desktop support and software troubleshooting
· Familiarity with IT service management tools such as ServiceNow or Remedy
· Knowledge of operating systems (Windows, macOS) and common software applications
· Understanding of IT infrastructure components including LAN, VPN, and network connectivity
· Strong problem-solving skills and ability to work independently or as part of a team
· Excellent communication skills to effectively interact with end-users and team members
· Experience with ticketing systems like Jira for issue tracking is a plus
· Knows and uses fundamental concepts of personal computers and information systems