Tech support - Bilingual(English/Korean)

Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environmentLogging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing systemFollowing up on any outstanding issues with customers regarding status and closure of incidents/requestsTroubleshooting and resolve hardware, software and network problemsDocument procedures, FAQs, and inventory of assetsAble to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.Provides technical advice to executive-level and their assistant based on developed expertise in the field of ITProvide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfactionBuild trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunitiesCompany Security program administratorCompany VPN administratorCompany IT policy creationVIP support, Business travelers supportIT server room cleanup and follow up all kind of issue in IT roomNetwork issue checkup and cooperation with Network teamFile server issue checkup and cooperation with Server team