Customer Accounts Coordinator - Onsite Only

Takes a proactive approach to daily issues involving assigned Clients.Constant interaction with account Constant contact with plant personnel Frequent contact with VP Sales and Marketing and Director of Business Development Forms DivisionPosition requires problem- solving team building and communication skills. Acts as the Forms Division’s primary point of contact in the handling of daily issues with Clients. Coordinates actions between Clients and Forms Division manufacturing.Identifies opportunities for improvement within the account and develops plans to implement the improvements.Serves as a technical advisor/implementation specialist for new business with Clients. Travel to the location may be necessary to ensure a smooth transition.Establish and maintain customer goodwill at assigned accounts. Assist in coordination of new branch and conversion orders.Make physical calls on assigned accounts on an as needed basis.Provide continuous information regarding products ordering procedures and billing procedures to account personnel.Train and assist account personnel in completing orders and quote requests.Troubleshoot delivery and quality problems with manufacturing and process quality assurance personnel.Maintain daily contact with plant and sales personnel to determine account follow-up.Keep plant and sales informed of account status changes.Keep current on pricing information and product knowledge.Engage in personal development programs to prepare for future advancement opportunities.