Vacancy caducado!
If helping others is second nature to you, bring your passion for providing exceptional service to UnitedHealth Group. This position is a great first step for transitioning into a sales career and watching your contributions help our business to grow. At UnitedHealth Group, you'll have a portfolio of products available that are greatly improving the life of others. Performance leads to success and
your life's best work.(sm) The Direct Sales Supervisor oversees 15 - 20 Product Advisors and is accountable for driving performance to increase individual performance and productivity. Primary Responsibilities:- Supervise, monitor, track and direct day to day staff operations
- Partner with staff and other leaders to develop improvements
- Ensure team supports and adheres to all improvement measurements
- Work directly with customers in escalated situations
- Collaborate with other management on employee selection, career development, and training
- Maintain a positive work environment that supports a quality driven team
- Accountable for ensuring individual/team meet their performance metric targets
- Continuous coaching/ development/ communication with individuals / team
- Succession planning
- Facilitate meetings to communicate team performance goals and results; share general corporate communications; and provide a forum for surfacing opportunities and/or issues.
- Use a balanced scoreboard to manage team performance
- Provide regular performance reports to the Business Manager
- Work with other departments to promote positive customer experience
- Perform Human Resources duties
- High School Diploma/GED required
- 1+ years of experience in team interactions and improvement methods (i.e. Coaching, Quality, Productivity)
- 5+ years of supervisor experience
- Currently holds a Health Insurance License (or able to attain within 30 days of hire)
- You will be asked to perform this role in an office setting or other company location
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
- Demonstrates the ability to teach and coach to improve sales performance.
- Excellent verbal and written skills
- Active listener
- Full knowledge of call center processes and procedures Must be able to work any hours the department is open.
- Must be able to work well under pressure and in ambiguous situations
- Must be able to manage workload wisely by putting effort and time where it is needed most
- Working knowledge of MS Word and Excel
- Excellent product knowledge
Vacancy caducado!