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At True Brands, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust, and respect. True Brands™ is a fast-growing creativity-driven company specializing in designing and distributing high-end beverage and lifestyle products. We’ve become a major contender in the growing beverage accessories, gift, and consumables marketplace, with over 25,000 customers worldwide. Our team consists of intelligent, creative, and driven individuals who love working together. Check out our website (www.truebrands.com) to learn more about our family of brands.
We are seeking an Inside Sales Representative to join our independent sales team. We are looking for a team player interested in building relationships, delighting customers, and growing True Brands business. In this role you will work with independent liquor, beer, and wine stores throughout the US, striving to understand each customer's unique needs and driving sales and growth of our products.Our Inside Sales Representatives develop, maintain, and grow their unique customer base through Account Management activities, as well as prospecting for new business.
This role will help with all duties and projects that come under the responsibility of the sales department. This role reports to the Channel Sales Director and works closely with other Sales Representatives and Account Managers, as well as our Customer Service, Accounts Receivable, and Marketing teams. The ideal candidate is self-motivated, fast-learning, highly organized, and loves to speak to customers on the phone. This candidate would have an interest in pursuing a career in Sales and customer relationship management, with the potential to grow into a more advanced position in the company.
This is a hybrid office position, candidates for this role will need to live within commuting distance of our Indianapolis office. Minimum of 3 days in the office, up to 5.
Skills:
Excellent verbal and written communication
Critical thinking and timely problem-solving
Ability to successfully increase customer sales and retention and meet goals
Strong research abilities (gathering intel on existing and prospective customers)
Ability to effectively organize and manage multiple tasks simultaneously
Maintain and update existing customer database, lead and prospect lists
Ability to sit at a desk for extended periods of time, navigate multiple systems and software, including Google Workspace, HubSpot CRM, Project Management Software, etc.
Evaluate retailer needs and provide appropriate product recommendations
Interest in and desire to effectively help retailers grow their business
Comfortably engage and interact with customers on the phone and via email
Provide superior customer service, to every customer, equally
Daily Responsibilities:
Up to 150+ calls per day
Email, text, and additional inbound/outbound correspondence with customers
Daily & Weekly team meetings, trainings, and 1:1
Handling all customer related tasks (ordering, returns/damages, invoices, credits, etc.)
Develop and maintain current customer relationships to grow True Brands reach.
Prospecting new customers from defined lists to grow unique customer base
Assistance as needed with general inbound phones and customer service
Develop and maintain strong relationships with existing and new customers in the channel
Meet and exceed monthly, quarterly, and annual sales & revenue targets
Act as a brand ambassador for True Brands, ensuring that customers are aware of our brand and product offerings
Manage and maintain accurate customer records in HubSpot CRM
Work Schedule: Monday-Friday 8:30am – 5pm
Benefits & Compensation:
$45,000-$70,000+ per year
Uncapped commission + a base salary of $45,000
Our sales representatives average $60,000-$70,000 in their first year, with top performers earning as much as $100,000+
Paid Training + Guaranteed Commissions in first 90 days
40% employee discount
Health, Dental, Vision, and Life Insurance, 401k with employer match
Gym benefits
Large supplemental insurance offerings such as accidental policies and discounted pet insurance plans
FSA General Purpose Healthcare and Dependent care
Growth and development opportunities
Excellent work/life balance
Accrue 15+ days of PTO per year
8 Paid Holidays per year
Monthly sales contests for additional commissions
Company events
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True Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace where all employees are respected and given equal opportunities to succeed. We believe that our differences enrich our company culture, promote innovation, and enable us to better serve our customers. True Brands is dedicated to creating an environment free from harassment, intimidation, and retaliation and we expect all employees to treat each other with respect and professionalism.