Technical Support Specialist (Remote in US)

To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team. If you love to solve problems and add value, please consider what your typical days might look like…You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.You will prepare desktops, laptops and miscellaneous hardware for customers.You will keep customer documentation up-to-date and accurate.You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.You will perform customer maintenance activities on behalf of the customer team.You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.