Team Lead, Content HighPoint’s professionals focus on helping government agencies and companies implement their most critically strategic initiatives. The role of Team Lead, Content, contributes to HighPoint by managing product workflows to ensure accurate and timely delivery of products to internal and external clients and stakeholder partners. KNOWLEDGE AND SKILLS REQUIREMENTS:
Effectively communicate with external and internal clients and contract stakeholders.
Use creativity and problem-solving skills to develop innovative solutions when needed, especially for major initiatives, challenging or new products, and process improvement.
Accurately track all product inventory statuses for reporting purposes.
Ensure all changes and comments received from the client, along with CWR status during product development, are accurately captured and logged in a timely manner within the workflow tool specified by internal operating procedures.
Consult with internal and external partners regarding strategy for CSR feedback monitoring, addressing feedback trends, and training as needed.
Effectively use Microsoft Office software, SharePoint, Adobe, and internal reporting tools.
Maintain subject matter expertise on the content and purpose of Medicare products (Parts A, B, C, and D) and the Affordable Care Act (ACA).
Manage competing priorities.
Maintain inventory of Medicare products.
Effectively use internet search tools and web browsers.
Mentor content specialists on processes and procedures.
JOB RESPONSIBILITIES:
Ability to understand and explain complicated Medicare policy in plain language and in an easy-to-understand format.
Basic knowledge of call center environment preferred.
Basic knowledge of Medicare preferred.
Moderate proficiency in Microsoft Office suite of products with a focus on MS Excel and MS Word (5 - 7 years).
Basic understanding of project management principles (1 - 3 years).
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to top management and public groups.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to work on deadline.
Ability to communicate professionally via telephone and web conference.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
EDUCATION AND YEARS OF EXPERIENCE REQUIREMENTS:
Bachelor's degree from a four-year college or university; or 5 to 7 years related experience and/or training; or 10 years combination of education and experience.
Supervisory or management experience is a plus.
ABOUT HIGHPOINT:
HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.
HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives.
At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer’s mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically and deliver on agency priorities.
HighPoint is privately held with 250 plus passionate employees across offices and locations in Indianapolis, Indiana; and Herndon, Virginia.
HighPoint Digital, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, sexual orientation, age, religion, national or ethnic origin, disability or veteran status.
HighPoint Digital, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with HighPoint’s legal duty to furnish information.