Senior Client Success Manager (Hybrid in Indianapolis, IN)

To help continue our rapid growth and solve our clients’ toughest problems, we need a Senior Client Success Manager to join the team. The Senior Client Success Manager will be responsible for overseeing a subset of clients as the primary Engagement Manager by providing strategic and tactical guidance, while adhering to defined client engagement standards. This position will provide guidance and oversight of technology systems ensuring the IT systems are managed, controlled, and optimized with client’s specific needs.  This is a non-telecommuting position including some off-shift hours, weekends and occasional travel. The selected candidate will directly report to the VP of Client Success.  This individual will act as the Resultant expert – ensuring client technology roadmaps are built and followed, that the work their team performs adheres to Resultant mission and values, and to support Resultant’s holistic approach to client service.   You will help to manage and deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as assigned by the VP of Client Success. Primarily, you will serve as the sole point of contact for your respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it. May be required to travel to local client sites periodically. Candidates must live in or around the Indianapolis, IN area.Primary Responsibilities: Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc. Understand the client’s technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc. Develop technology roadmaps for organizations in the SMB, Mid-Market, Enterprise, and Private sectors Participate meaningfully in our team’s solution process through clear and confident discussion of Resultant’s solution offerings across Data, Tech, and Digital TransformationProvide quality assurance and ensure operational excellence on all active projects both formally and informally Be a confidential support to clients on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques Lead sales calls, write proposals, and close opportunities for new work and expansion of existing clients Ability to act independently and lead projects based on program requirements Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for themTrack client opportunities and maintain opportunities within our CRM Coordinate, or act as, a point of escalation for the client service team Work collaboratively with teams of smart, thoughtful people, to best meet the needs of our clients