Senior Client Architect (Remote in US)

To help continue our rapid growth and solve our clients’ toughest problems, we need a Senior Client Architect to join the team. In partnership with our Client Success Managers, the Senior Client Architect will be responsible for overseeing a subset of our clients as the primary trusted technical partner by providing strategic and tactical guidance and owning the technical health of their environments while driving innovation and technical excellence. You will ensure compliance with performance standards, resolve complex technical issues, and coordinate cross-functional resources. You will help drive meaningful outcomes through leadership, collaboration, and problem-solving. The candidate selected will directly report to the VP of Client Success. This individual will act as the Resultant expert – ensuring client technology roadmaps are built and followed, that the work their team performs adheres to Resultant mission and values, and to support Resultant’s holistic approach to client service. You will serve as the primary technical point of contact for your respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it. Primary Responsibilities:Own the client’s technical environment and ensure alignment with business goals and industry regulationsDevelop multi-year technology roadmaps and gap assessment for organizations in the Mid-Market and Enterprise sectors. Work with our clients and our delivery teams to deliver upon recommendationsLead and coordinate resolution of high-priority incidents, including ownership of root cause analysis (RCA) and problem managementAct as the technical lead in internal and external meetings, assessments, and client reportingServe as a mentor and advisor to engineers and delivery teams, fostering continuous technical growthMaintain and improve the accuracy of client technical documentation, architecture, inventory, and monitoringDrive innovation through solution design, technical QA, and advocacy for tool and process improvementPartner with Client Success Managers to scope projects, gather technical requirements, and support contract reviewsFacilitate performance management, recruiting efforts, and training initiatives for technical staffMaintain oversight of patching, antivirus, backup, and monitoring systems to ensure client systems are protected and efficient