As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. We are now accepting applications tofill our next training class.JOB DETAILS
Location: Position will start in office during training. Will have the opportunity to transition to remote upon successful completion of training and meeting department eligibility requirements targeted at 60 days.
The class start date will be Monday, April 29th, 2024
Work from home date for those who meet eligibility requirementsis June 28th, 2024
Must be willing and able to commute to the Indianapolis office on a daily basis until the eligibility requirements to work remote are met
In order to work from home, individuals must have a designated workspace in a room with a door and high speed internet.
Base Pay:$17.00 per hourplus participation in the monthly performance bonus plan if qualifications are met
We have a variety of 1st and 2nd shift schedules available ranging from 7:00am to 11:00am shift start times, with 4 days during the week and 1 day every weekend
Qualified candidates must be legally authorized to be employed in the United States. IMG will not beproviding sponsorship for employment visa status (e.g., H-1B or TN status) for this position.
JOB SUMMARYAt IMG, we refer to the Customer Service Representative as an Assistance Coordinator. They are responsible for answering incoming phone calls while ensuring an excellent level of customer service and productivity. Types of calls include answering benefit questions, making updates to policies, helping callers setup a new claim and giving claim status on existing claims.PERKS
Monthly performance bonus up to 30% of monthly base pay based on 40 hours per week (must meet department standards and qualifications)
On-Site Fitness Center
Comprehensive Benefits package including Medical / RX / Dental/Vision Insurance
401k Plan with company match
Paid Time Off
Free Employee Parking
Casual Dress Environment
Tuition Reimbursement Plan
DUTIES AND RESPONSIBILITIES
Answer and address a high volume of incoming phone calls in a professional and courteous manner while maintaining performance metrics, quality standards, and HIPAA compliance
Document call outcomes in customer relationship management tool
Availability to work some holidays and weekend days. Job may require flexible scheduling to grow in the company
Mentoring and helping new employees when asked
Assist in special projects or tasks as needed
QUALIFICATIONS
1 year of experience in a customer service role analyzing and solving internal and external customer issues
Basic level of proficiency in Microsoft Office Suite software
Demonstrated ability to multi-task - navigate systems on dual monitors and type while on a call
Global geographical and cultural awareness
Excellent interpersonal, written, and oral communication skills
Enjoy working with people
Self-motivated with proven ability to maintain positive attitude
Strong stress management and ability to work in a fast-paced environment.
PREFERRED SKILLS
Personality characteristics like patience and tact
Attention to detail
Analytical and problem-solving skills
Bilingual – Proficient verbal and written communication skills in a foreign language (including but not limited to Spanish, Portuguese, Mandarin, and/or French) a plus but not required
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.Powered by JazzHR