MSP Automation Engineer (Remote in US)

We are seeking a highly motivated and detail-oriented Managed Service Provider (MSP) Automation Engineer to join our team. This role is critical to driving operational and service efficiency by leveraging data, business analysis, and cutting-edge tools to design, build, and maintain Robotic Process Automation (RPA) workflows. The ideal candidate is highly technical, with a solid understanding of automation principles and technologies, as well as hands-on experience with tools such as Power Automate and Rewst. Beyond technical expertise, a successful candidate will be a creative problem solver, an excellent communicator, and someone who continuously seeks to learn, adapt, and discover better ways of operating.Key ResponsibilitiesAutomation Development and MaintenanceDesign, build, test, and deploy RPA workflows using platforms like Power Automate and Rewst.Maintain and optimize automation solutions to ensure stability, efficiency, and scalability.Develop reusable functions and libraries to streamline workflow creation.Process Analysis and ImprovementAnalyze business processes and use data-driven insights to identify inefficiencies and opportunities for automation.Collaborate with stakeholders to gather requirements and define project objectives.Document and refine standard operating procedures (SOPs) for automated processes.Tool Integration and ManagementIntegrate automation workflows with MSP tools and platforms, ensuring seamless functionality.Troubleshoot and resolve integration issues to prevent disruptions.Ensure compliance with data integrity, security, and privacy standards.Testing and MonitoringConduct rigorous testing to identify and resolve bugs or performance issues.Monitor workflows to ensure smooth operation and proactively address potential issues.Perform regular updates to keep automations current and effective.Strategy and CollaborationHelp define the organization’s overall automation strategy, prioritizing projects for maximum impact.Partner with internal teams to identify repetitive tasks suitable for automation.Communicate program status, value delivered, and next steps to stakeholders.Training and Continuous LearningProvide training and support to users interacting with automation workflows.Stay updated on the latest trends, tools, and best practices in automation to drive innovation.What Success Looks LikeReduction in manual workload across Service Desk and NOC through automation.Improved ticket resolution times and reduced human error in routine processes.Strong cross-functional collaboration and proactive identification of automation use cases.A growing catalog of documented, reliable, and maintainable automation workflows.