IT Support Analyst

This role is hybrid in nature, with a combination of on-site workdays and remote workdays. Provides desktopserver hardware and software support, network connectivity, and mobile device permissions to internal customers, including applications, email, remote access, network accounts, and printing issues.Responsible for the telephone support line, coordinating help desk activities, including logging support calls and follow up on resolution.Coordinates work hours, support tasks and projects with fellow IT Support Analyst and with the Systems Administrators to ensure complete coverage of Help Desk hours.Research and tests new desktop technologies including operating systems and specialized user software with existing computer environment.Installs, upgrades, and maintains desktop software, operating systems, hardware, and peripherals for staff use.  Builds and configures new PC's and laptops providing staff with hardware/software upgrades as needed and recommends replacement of obsolete desktop hardware, software, and peripherals as needed.Creates user accounts and handles maintenance.  Provides research and assistance to other technical services staff as needed.Performs basic level server builds along with maintain server operating system patch updates.   Monitors backups and performs first level troubleshooting of backup issues.Maintains and manages desktopserver hardware inventory and spare components inventory.Coordinates and maintains software inventory, and licensing, to assure adherence to copyright laws and availability of software when needed.  Recommends improvements to licensing policy, where appropriate.May be required to perform other duties as assigned.