BMV Assistant Branch Manager Intermediate Date Posted: Mar 24, 2025 Requisition ID: 458595 Location: Indianapolis, IN, US, 46204 Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV): The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees. The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: Invest in our employees Engage our customers Provide sustainable systems Embrace product innovation Role Overview: Assistant Branch Managers direct the workflow of Customer Service Representatives and assist with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs as well as conduct meetings with your staff. You will work alongside leadership to train, develop, and mentor Customer Service Representatives to be the best employees they can be. Salary Statement: The salary for this position traditionally starts at $53,222.00. A Day in the Life: The essential elements of the job duties:
Effectively manages customer flow
Establishes and enforces operational processes to ensure a high level of customer satisfaction
Proactively recognizes problems, then suggests and implements solutions
Handles all Human Resource and training issues appropriately
Handles a multitude of tasks simultaneously
Motivates, coaches and mentors staff in thorough understanding of duties
Displays and ability to work and communicate successfully
Conducts inspections and implements corrective measures on a timely and accurate basis
Defines priorities and acts in a timely manner as a catalyst for effective problem resolution
Customer Service
Exhibits courteous, respectful, and friendly demeanor
Completes work in a timely and efficient manner
Produces accurate and quality results
Provide premiere customer service
Professionalism
Represents the agency in a positive and professional manner
Maintains a clean and safe workplace
Teamwork
Displays an ability to work and communicate successfully with fellow employees
Follows and supports Bureau policies and procedures
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time. What You'll Need for Success: You must meet the following requirements to be considered for employment:
High school diploma and two years of experience with the Bureau of Motor Vehicles or as a manger in the service industry experience.
Ability to interact and verbally communicate with a variety of employees and customers, both on a one-on-one basis and in groups.
Ability to present information to clients, customers, and employees.
Ability to write reports and operational correspondence.
Ability to rationalize customer concerns.
Ability to think logically in order to troubleshoot, analyzes situations, and makes sound decisions.
Ability to apply fundamental cash management and accounting principles.
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, e-mail systems, and STARS.
Ability to operate office equipment, including copiers, fax machines, and phones.
Knowledge of basic machinery operation.
Good knowledge of BMV services and STARS.
Ability to handle multiple tasks simultaneously.
Supervisory Responsibilities/Direct Reports: This role may provide direct supervision for one or more staff members.Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
Deferred compensation 457B account (similar to 401k plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bpltecompany=indianaoff) to apply.