Interested in this role? Reach out directly to apply TODAY to Grace Williams at grawilliams@actalentservices .com ([email protected]) Description:A leading laboratory equipment organization, that both manufactures their own instruments and offers lab equipment services. Currently they are growing and locally adding a new Lab Services Coordinator to their team. In this role, you would be responsible for supporting the client contact coordination onsite at the facility here locally.Summary:This is a Technician role will performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers and serves as customer contact on technical and service related problems for all laboratory needs.Responsibilities:
Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
Ensures quality service and operational performance within the parameters of program and delivery standards.
Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate
Drive toward zero service recalls
Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades
Maintain updated documentation around dispatch, inventory and service support functions of the job
Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
Manage appropriate levels of inventory to ensure adequate supply and records are maintained
Display exceptional written and verbal communication skills and actively interface with peers and customers
Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.
Skills:Laboratory, Customer Service, Calibration, Troubleshooting, Repair, Blueprint, Lab Equipment, Instrument Repair, Equipment Repair, InstrumentationQualifications:Must Have:1) HS Diploma or GED (Associates Degree related to STEM or above preferred)2) 1+ year of experience working in a lab or with lab triage experience3) Strong customer service and communication ability Nice to Have:1) Lab Calibration, Repair, or Installation, Laboratory Triage, Customer Experience, Assist with equipment repairing INTERESTED IN THIS ROLE? SEE BELOW TO APPLY NOW FOR IMMEDIATE CONSIDERTATION:
I am scheduling interviews for this position ASAP and conducting phone interviews as early as today. All candidates will be considered immediately within 24 hours of applying directly to Grace Williams.
HOW TO APPLY DIRECTLY: Email your updated resume, brief intro about your interest, preferred method of communication for you (i.e., call, email, text) to grawilliams@actalentservices. com or call me directly at (317-567 -6610)
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.