Quality Engineer - Labels & Packaging

The Quality Engineer, as a key member of the Plant Quality team, focuses on improving the Customer experience through product quality improvement initiatives by leading systematic problem-solving efforts in collaboration with the Operations, Process Engineering, Product Management, Marketing and R&D functions. This position requires the ability to follow a structured problem-solving format, make data-driven decisions, implement the solution and sustain the results. This individual will focus on improving the quality management system by ensuring all standards are followed and new standards are defined where needed. A successful candidate would have strong problem-solving skills with a customer-centric mindset.Primary Job Responsibilities:Activities and duties may vary depending on site-specific needs. Essential functions may include, but are not limited to:Lead quality projects to support the plant quality strategy, improving and reducing Customer claims and internal losses.Provide daily quality support to the Finishing and Coating teams through internal quality issue investigations and product disposition. Lead cross-functional teams through the investigation of the internal quality issues, execute the containment plan and plan accordingly to address the root cause of the quality issue.Lead Customer quality problem-solving effort from investigation, list of hypotheses & evaluation, root cause analysis & implementation of robust solution, to reporting the progress to stakeholders on a regular basis with clear communication on status, findings and next steps. This includes Customer visits and Customer calls. Provide the corrective action plan as needed.Initiates supplier quality claims through the SCAR process, provides required samples and data to suppliers and collaborates with operations, suppliers, and the Divisional team throughout the investigation and root cause analysis. Lead supplier calls as needed. Provide rapid updates to stakeholders on the progress and next steps.Works with Procurement, Marketing, R&D and Process Engineering team through the development and qualification of a new raw supplier and reports any concerns impacting Quality.Provides support through site audit preparation, ISO 9001-2015 Internal & External, Customer Audits days and support through assigned audit findings and proper corrective and preventive actions per timeline.Creates, maintains and releases standard operating procedures, work instructions and controlled and documented information through the AODocs system (QMS system). Completes the document reviews per review period.Maintains and improves Quality metrics reporting toolsParticipates in the Plant MDI & MWI process and supports quality-related actionsWorks to improve quality management systems as required.Performs other tasks or project work as assigned