NineStar Connect - Residential Service Consultant

Join NineStar Connect as a Residential Service Consultant and make a real difference in your community! In this role, you’ll be the first point of contact for our residential customers, assisting them with their Electric, Communications, Water, and Wastewater services. You’ll answer questions, resolve issues, process information, and help customers make the most of their NineStar Utilities - all while providing outstanding service and support.Key Responsibilities:Customer Service: Provide in-person and phone-based support, addressing questions and concerns related to service options, billing, and account information.Service Consultation: Help customers understand available service options and guide them through new requests, changes, and upgrades to ensure their needs are met.Order Processing: Create, process, and schedule service orders for changes, additions, or repairs, collaborating with other departments as needed to ensure timely completion.Administrative Tasks: Complete essential administrative duties such as preparing correspondence, verifying customer information, and conducting credit checks.Community Connection: Represent NineStar’s commitment to quality and integrity by fostering positive relationships with every customer you assist.