Director of Hybrid Telephony Services

Job DescriptionThe VP/Director of Hybrid Telephony Services is responsible for leading the architecture, engineering, and operations of telephony solutions. This leadership role focuses on establishing an enterprise telephony platform that supports call centers, branches, and corporate sites, including functions such as inbound/outbound dialing, call recording, and dialer/IVR. As part of the Network & Communications team, this role involves close collaboration with infrastructure engineering, product delivery lanes, enterprise architecture, and multiple business departments. Key responsibilities include planning and leading the deployment of enterprise telephony solutions using on-prem and cloud platforms, developing a strategic roadmap to transition legacy on-prem solutions to modern cloud as-a-service platforms, and providing leadership and guidance to develop cloud telephony engineering skills. This is a contract role with the possibility to extend or convert and ranges from $64-85/hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsMinimum 10+ years of technology experience with progressive responsibilities, and with at least 5 years of leading telephony services teams.  Experience with telephony services hosted platforms such as Avaya, Alvaria/Noble, NICE, Five9, LiveVOX, RingCentral, or Amazon Connect.  Management of CCaaS and UCaaS platforms and capabilities.Experience with strategic planning and forecasting, migration from on-prem solution to cloud, IT architecture principals, and technology risk assessment. Masters DegreeFinancial industry experience nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].