Field Service Technician Date Posted: May 9, 2024 Requisition ID: 443474 Location: Covington, IN, US, 47932 Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. About the Integrated Public Safety Commission (IPSC): The IPSC facilitates statewide public safety communications. IPSC provides interoperable and reliable public safety communications systems to all Hoosier first responders and public safety professionals for use during routine, emergency, and task force situations. Our goal is to strengthen community safety and security by minimizing the financial and technological barriers to interoperable communications through interagency cooperation. Role Overview: This Field Service Technician position with the Integrated Public Safety Commission serves to maintain sites within the southern region of Indiana. Statewide daily travel is required for the position. You will be required to perform site visits, report/perform site repairs, and work with external agencies for radio performance upkeep. Those with telecommunication/networking experience and a General Radio Operating License (GROL) or EXTRA Class radio license are encouraged to apply. Salary Statement: The salary for this position traditionally starts at $55,224.00 but may be commensurate with education or work experience. A Day in the Life: The essential functions of this role are as follows:
Coordinates and facilitates timely repairs ensuring the availability of technology related systems and office equipment.
Ensures agency employees are equipped with the necessary wireless communications including cellular phones, pagers, PDA’s, etc.
Makes recommendations for purchases concerning data communications and telephony systems and equipment and services.
Participates in the development of communications and telephony technical standards and policies.
Recommends and facilitates quality improvement efforts;
Tests, adjusts and troubleshoots equipment.
Promotes the utilization of technical services to resolve business issues within the agency.
Participates in the development of communications and telephony requirements based on customer needs.
Serves as consultant to agency employees on how to use and program communications and telephony equipment.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
What You'll Need for Success:
Extensive knowledge of voice and data communications analysis and design techniques, IP Telephony products and network.
Advanced knowledge of PBX/Key systems, ACD, IVR and other telephone technical problems and solutions.
Advanced knowledge of state procurement policies, procedures and standards.
Thorough knowledge of structured cabling systems and industry standards including outside cable plant, horizontal and station cabling.
Considerable knowledge of pagers, cellular phones and similar wireless devices.
Extensive knowledge of all guidelines, policies and procedures related to data and voice services.
Working knowledge of electrical circuits.
Ability to read, understand and interpret complex manuals and blueprints.
Ability to identify and resolve problems or develop creative solutions when necessary.
Effectively communicate, both orally and in writing.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
Deferred compensation 457B account (similar to 401k plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid new parent leave
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [emailprotected] .
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
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