Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryCoaches, inspires, motivates, guides, and develops a team of Technicians that are focused on providing an amazing customer experience through the installation also service of our products. Develops a positive team environment that enables employees to enhance performance, progress their careers, and become a promoter as well as advocate of the company. Acts as a customer advocate and provides useful solutions to meet the customer’s needs. Customarily and regularly directs the work of at least nine or more full-time employees or their equivalent.Job DescriptionThis position reports on-site at the Bloomington, IN Comcast Office. This area of coverage is a large area encompassing towns such as Bloomington, Martinsville, Spencer, Sullivan, and Bedford.Core Responsibilities
Coaching: Provides daily coaching and feedback to team members, who are passionate about customer engagement and education of products also services by inspiring trust, support, motivation as well as accountability. Creates coaching plans in feedback sessions.
Change Management: Acts as change liaison and change lead in communicating important business initiatives. Communicates messages to the team in a positive manner that conveys connection to the business strategy, customers, and employees.
Employee Leadership: Promotes positive employee relations by fostering a team environment of open communication, approachability as well as fair and consistent treatment of all employees within a workforce dedicated to diversity.
Customer Advocates: Responds to customer concerns to understand issues and offer effective solutions in driving customer satisfaction.
Organizational Excellence: Monitors performance levels as well as team member activities, administers all company policies; takes appropriate action as vital to support an employee and customer-centric organization.
Recognition: Celebrates also reinforces employee successes through recognition and promotion.
Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.
Group Champion: Facilitates routine huddles with the team focused on improving the employee experience also customer experience, while also educating the team on new products and services. Develops action plans to assist with coaching employees as needed. Works cross functionally to ensure that sophisticated issues are resolved properly and timely. Ensures proper follow up with customer and others as needed.
Flexibility: Schedule flexibility is critical as role may require nonstandard working hours.
Consistent exercise of independent judgment and discretion in matters of significance.
Other duties and responsibilities as assigned.
Job Specifications:
Highly organized with the ability to effectively handle multiple priorities.
Comfortable leading through ambiguity and strong critical thinking skills.
Phenomenal teammate, motivator, and mentor.
Highly effective written and verbal communication.
Excellent attention to detail.
Employees at all levels are encouraged to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Be responsible for the customer experience think and act in ways that put our customers first, give them perfect digital options at every touchpoint, and make them promoters of our services and products.
Know your stuff be hardworking learners, users and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new insights.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
Get results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors, and our communities.
What You Can Expect:
An encouraging and casual yet professional work environment with chances to showcase your skills.
Training, support, and mentoring to expand and evolve your expertise.
For more information into our culture, check out: https://jobs.comcast.com/meet-comcast/our-culture
About Our Perks & Benefits:We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.Here's a look at some of the perks and benefits we make available to our employees:
Medical & Dental start day 1.
401(k) Savings Plan.
Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
Xfinity Services - We offer all employees in serviceable areas discounted digital TV and internet.
Free tickets to Universal theme parks!
Disclaimer:This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationHigh School Diploma / GEDRelevant Work Experience2-5 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.