MUST HAVE:Excel, Outlook & Word skills - basicAbility to stay on task and organized - needs to be able to manage to-do list and work through SOPsEntry level is okay - looking for someone with 0-2/3 years of retail or office experience at mostCustomer Oriented - all candidates must be able to express customer-oriented skillsIdeal experience: Entry-level, college graduates w/ a Bachelor Degree & 0-1 year of 'office' experience/internships Description:Customer service - updating customers for their shipment status and follow up until shipment is delivered. This includes taking care of customers daily tracking reports as well as updating POD in UFS. -Complete files and passes work on to billing team. -Communicate with customer and vendors regarding updates or problem resolution. -Will be managing a group inbox as well as personal inbox; Occasional phone calls. -Will be managing multiple accounts based on workload. -Will be tracking and tracing shipments. -Must communicate in timely manner and follow-up with customers within 24 hours. -Escalation if needed in instances such as damages, delays, missing items, any type of complaints of customers. Hours:Monday through Friday 9am-6pm, can be flexible with 8 am - 5 pm if absolutely necessary. 1 hour lunch break.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.