Guest Services Representative Part Time Rotating Shifts

32 Hours/WeekSchedule: Sunday, Thursday, Friday and Saturday 12:00pm to 8:30pmThe Guest Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.This role provides reception and assistance to all visitors, vendors, and patients of Marianjoy Rehabilitation Hospital and answers, screens, and direct internal and external phone calls.Responsibilities:Provides appropriate communications in emergency situations.Provides infection control screening for all employees, visitors, vendors, and outpatients.All services are performed with the highest level of customer service.Welcomes outpatients, visitors, vendors, and business partners and directs them to the proper locationFollows all hospital infection control screening procedures including taking temperatures and asking screening questionsSupervises and provides guidance to volunteers in assisting visitors, vendors and business partnersAssures that policies and procedures related to visiting hours/visitation and safety are enforcedUtilizes EPIC electronic medical record to view daily patient/room census, Private/Confidential patients, and allowed visitors (based on current policy at any given time)Provides visitors with wheelchairs, escort or general information as neededImplements emergency procedures in coordination with safety team, communicating with them via 2-way radioCommunicates service needs, issues and potential problems via sentact request or 2-way radio for urgent matters with security, engineering and housekeepingReceives floral deliveries and delivers them to proper personDelivers other patient items dropped off at front deskProcesses and delivers patient mail. Mail for discharged patient is returned to senderProvides patient room #'s to ambulance/medicare drivers as neededUtilizes front desk procedures guide to clarify roles and responsibilitiesProvides project support for other departmentsAssures reception areas remain clean, neat and organized