Systems Conversion & Support SME (Packaging / Labels)

RRD's Packaging & Labels Platforms has immediate opening on our Systems Support Team.These individuals will serve as Subject Matter Experts (SME's) for our System Conversion & Support Team. The SME's will be traveling to all of our facilities  to manage the refresh and/or conversion of the legacy Management Information Systems solutions to the Enterprise ERP solutions. Our System Conversion Team Subject Matter Experts (SME's) will support the functional areas of Estimating, Planning, Purchasing, Scheduling, and Production Management. Experience in a packaging print or labels facility or closely related environment is required.Travel - Required and Expected 25% or more of the timeScope:   The Systems Team is responsible for managing the PKG’s & Labels Enterprise ERP solutions.  Subject Matter Expert (SME) supports the functional areas of Estimating, Customer Service, Planning, Purchasing, Scheduling, Receiving, Inventory / Warehouse management, Shop Floor Data Collection, Shipping/Receiving and Finance.  System SME’s key areas of focus as they relate to PKG / Labels Enterprise ERP solutions are Business Assessment, Process Assessment, Process GAP Assessment, Solution Implementation, Solution Training, Training Effectiveness Assessment, Process Compliance Auditing and Solution Compliance Auditing. ResponsibilitiesSystem Migration SME’s key areas of focus as they relate to PKG’s Enterprise MIS solutions are Business Assessment, Process Assessment, Process GAP Assessment, Solution Implementation, Solution Training, Training Effectiveness Assessment, Process Compliance Auditing and Solution Compliance Auditing.Collaborates on process & training material design, development, recommend changes, and adaptations to materials based on actual experience gained with the materials when used in the field. Provides technical support for web-based and other alternative methods of delivery.By consulting with the Business Unit, identifies problems, trends and/or performance gaps as they relate to the employee effectiveness. Collaboratively develops appropriate strategies to help move the organization to a high performance environment.May serve as Project Leader in the implementation of specific programs or projects. Communicate directly with key operational stakeholders to set implementation strategy.Applies standard evaluation methodologies for measuring training effectiveness and analyzes evaluation data. Prepares, copies, and distributes participant materials, including but not limited to pre-work, participant guides/workbooks, handouts, post-assessments, etc.  Consult with business unit to gain knowledge of their daily operations, define their training needs and make recommendations to help them achieve their goals.Performs other related duties and participates in special projects as assigned.CompetenciesTechnical CapacityCommunication ProficiencyPresentation SkillsCollaborationTeamwork OrientationProject ManagementChange Management