IT Field Services - Summer Intern

RRD is looking for an eager, enthusiastic & dynamic student to join our team in Warrenville, IL next Summer as an IT Field Services Intern!  THIS IS AN ONSITE POSITION  RRD ​is a global, integrated communications provider enabling organizations to create, manage, deliver and optimize their multichannel marketing and business communications. We serve large, fragmented markets experiencing tremendous changes in the ways in which organizations communicate with their target audiences utilizing both print and digital channels.We have an extensive customer base across industries in virtually every private and public sector, an unmatched portfolio of capabilities, a proven management team and the financial flexibility allowing investments in innovative technologies and growth opportunities to meet communications challenges. Job SummaryProvide end user computing support to a decentralized user community.  Collaborate and participate in the configuration, installation and deployment endpoints including hardware and software as it relates to current refresh initiatives as well as resolution to issues arising with existing fleet of hardware including windows 10 remediation.  Maintain accurate records of all assets within supported ITSM toolset. Responsibilities:Installation and configuration of endpoints following documented processes as it related to existing refresh initiatives.Participate in migration initiative to upgrade existing endpoint fleet from Windows 10 to Windows 11 as directed.Provide end user support on areas of responsibility following document processes and procedures in adherence to corporate policies.Provide accurate record keeping of all assets (additions/changes/deletions) in accordance to existing asset management protocol within corporate ITSM toolset (ServiceNow)Distribute software and application installs in alignment with software install policies to ensure proper licensing.Troubleshoots any technical difficulty with hardware and software issues, Internet, network, applications, configurations and peripheral equipment as assigned through Corporate ITSM toolset, including timely updating and closing tickets.Performs other related duties and participates in special projects as assigned.