Application & Production Support Specialist

RRD is seeking an Application & Production Support Specialist to join our team! The ideal candidate will have experience working with ActiveBatch & Globalscape. Job Summary:The Application & Production Support Specialist is responsible for the support of applications/systems/databases and third-party software programs. He/She will ensure that deployments will successfully migrate into production without faults and resolve issues regarding operations, including installations, setups, error messages, online transactions, system status, and downtime procedures.  Responsibilities:Under minimal supervision, respond to and research and resolve moderately complex issues with internal applications/systemsPerforms backups where applicable and can be on call with 24-hour support coverage when neededAnalyze software deployments of moderate complexity to ensure that transition to production is seamless and without faultsConduct maintenance programming to resolve any issues that are found. Additionally, analyze frequently occurring issues related to operational and performance issues for supported applications/systems and/or databasesIndependently set up, and conduct integration testing to ensure that software meets the specifications and that deployment will have no issues with the other components of the application/systemProvides input to peers, management, and customers for recommendations and alternate solutions and/or improvements. Document support issues and solutions. Prepare design documentation for all maintenance programming and/or re-development/enhancement/patches.Prepares time estimates for all phases of technical support projects. Performs other related duties and participates in special projects as assigned