Account Specialist 3 (Creative)

As an Account Manager, you will be the key liaison between our clients and our Avenue Onboarding, Development, and Production teams. You will be expected to manage projects including scheduling, obtaining job detail information, job tracking, invoicing and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. The Account Manager will project manage the day-to-day execution and optimization of Avenue Services projects - determining goals and coordinating projects while collaborating with the customer. This includes resolving and escalating issues and barriers. Primary responsibilities include client facing, enriching the customer experience with RRD through service, a positive attitude, a sense of urgency, clear communications and utmost professionalism in all interactions, ensuring account satisfaction and service excellence.Responsibilities:Act as primary liaison between the client and internal teams (key stakeholders, onboarding/development and production teams). Also primary liaison between internal RRD teams and print vendors.Applies broad knowledge of workflows, digital asset management, problem solving, designing and implementing workflow procedures and quality control to handle assigned accounts, including complex, high volume or high profile customer accounts, with minimal supervision.Establish and promote excellent customer relations through effective and proactive communications to update clients and other stakeholders on project status.Applies broad knowledge of workflows, digital asset management, problem solving, designing and implementing workflow procedures and quality control to handle assigned accounts, including complex, high volume or high profile customer accounts, with minimal supervision.Applies analytic problem solving related to the ingestion of client supplied data into existing templates.Provides pre-production services and performs order management processes such as communicating job specific information, entering of order into production and preparation of timely and accurate job instructions to meet customer expectations. Applies understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving.Establishes and promotes excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction.Maintains contact with customers and production to advise them of order progress, scheduling concerns and requests for additional information or materials when required.Responsible for customer retention and customer loyalty.Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary.Responsible for working normal office hours, with the occasional need to work after hours to meet deadlines.Identifies and facilitates opportunities for continuous improvement in the product, process and service.Monitor the page production services and communicate performance to the customer. He or she will also notify the customer when pages and proofing cycles exceed the agreed limits.Perform other related duties and participate in special projects as assigned.