Our team is growing! We're adding an Operations Specialist to our team. This role maintains process oversight and resolution of daily workload performed in conjunction with our offshore partners in supporting regional office assignments. In addition, the Operations Specialist ensures that client accounts in their region are proactively reviewed to resolve billing discrepancies with insurance carrier markets, handling incoming escalations, resolving sophisticated servicing issues, and reviewing outstanding financial transactions. This role is 100% virtual. We have an excellent training program to provide you with hands-on training and internal resources to give you the ongoing development and tools you need to succeed! Your impact as an Operations Specialist
Supports sales offices within assigned region to ensure high levels of customer service for Aon clients.
Conducts conference calls with internal and external stakeholders to resolve client servicing issues on behalf of our offshore partners.
Works across business units and solution lines to provide direction on actions needed to clear open accounts receivable and premium payable items.
Supports cash management initiatives.
Oversees the review and resolution of outstanding financial transactions including Receivable & Payable Cash on Account, Client Advances, Payable Holds, On Account Disbursements, Debit Payables.
Participates in regular team meetings and daily mentoring with our offshore partners.
Other duties as assigned.
What we're looking for
An understanding of entry-level accounting, with 1-3 years of insurance experience preferred
Excellent communication skills - verbal, written and presentation
Demonstrated proficiency in Microsoft Office PowerPoint, Excel, Word
Minimum Education:
High School Diploma or GED
Preferred: Associate of Arts degree (AA) or equivalent from an accredited 2-year college or technical school; minimum of one to three years of related experience and/or training; or equivalent combination of education and experience
Preferred competency skills
Communicates optimally with others: Speaks and writes in a clear and concise manner when communicating with coworkers, supervisors and customers.
Solves problems: Examines and interprets information from different sources, demonstrating the ability to formulate effective action steps to resolve problems.
Contributes to quality and exhibits an attention to detail: Understands scope of task/project assigned and ensures quality during all phases up to and including task resolution without overlooking details.
Applies job and technical knowledge: Understands job expectations and applies accounting/finance knowledge, skills, and abilities in the appropriate situations.
Commitment to client service: Proactively assesses, identifies, and responds to the needs of internal clients. Consistently meets or exceeds service expectations. Establishes and achieves agreed upon measures of client satisfaction.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws:
The salary range for this position (intended for U.S. applicants) is $50,000 - $60,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
The salary range reflected is based on a primary work location of Chicago, Illinois The actual salary may vary for applicants in a different geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
#LI-SP1
#LI-REMOTE
2545592
Our team is growing! We're adding an Operations Specialist to our team. This role maintains process oversight and resolution of daily workload performed in conjunction with our offshore partners in supporting regional office assignments. In addition, the Operations Specialist ensures that client accounts in their region are proactively reviewed to resolve billing discrepancies with insurance carrier markets, handling incoming escalations, resolving sophisticated servicing issues, and reviewing outstanding financial transactions. This role is 100% virtual.
We have an excellent training program to provide you with hands-on training and internal resources to give you the ongoing development and tools you need to succeed!
Your impact as an Operations Specialist
Supports sales offices within assigned region to ensure high levels of customer service for Aon clients.
Conducts conference calls with internal and external stakeholders to resolve client servicing issues on behalf of our offshore partners.
Works across business units and solution lines to provide direction on actions needed to clear open accounts receivable and premium payable items.
Supports cash management initiatives.
Oversees the review and resolution of outstanding financial transactions including Receivable & Payable Cash on Account, Client Advances, Payable Holds, On Account Disbursements, Debit Payables.
Participates in regular team meetings and daily mentoring with our offshore partners.
Other duties as assigned.
What we're looking for
An understanding of entry-level accounting, with 1-3 years of insurance experience preferred
Excellent communication skills - verbal, written and presentation
Demonstrated proficiency in Microsoft Office PowerPoint, Excel, Word
Minimum Education:
High School Diploma or GED
Preferred: Associate of Arts degree (AA) or equivalent from an accredited 2-year college or technical school; minimum of one to three years of related experience and/or training; or equivalent combination of education and experience
Preferred competency skills
Communicates optimally with others: Speaks and writes in a clear and concise manner when communicating with coworkers, supervisors and customers.
Solves problems: Examines and interprets information from different sources, demonstrating the ability to formulate effective action steps to resolve problems.
Contributes to quality and exhibits an attention to detail: Understands scope of task/project assigned and ensures quality during all phases up to and including task resolution without overlooking details.
Applies job and technical knowledge: Understands job expectations and applies accounting/finance knowledge, skills, and abilities in the appropriate situations.
Commitment to client service: Proactively assesses, identifies, and responds to the needs of internal clients. Consistently meets or exceeds service expectations. Establishes and achieves agreed upon measures of client satisfaction.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws:
The salary range for this position (intended for U.S. applicants) is $50,000 - $60,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
The salary range reflected is based on a primary work location of Chicago, Illinois The actual salary may vary for applicants in a different geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
#LI-SP1
#LI-REMOTE