Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.RoleThe Deal Operations Analyst is responsible for successfully guiding the end-to-end quote to cash cycle ensuring consistency and adherence with Splunk strategy, commitments, and goals and compliance with Splunk policies and procedures. The candidate is a high-energy, team-first, valuable business partner who thrives in a fast-paced, ever-changing environment. Working collaboratively with Sales, Legal, Finance and other GTM Operations teams, you’ll be supporting the Global Sales organization in ensuring accurate deal/quote/order structure and providing guidance on transactions always with a focus on financial and revenue compliance.Responsibilities
Act as an SME in all aspects of the account management, transaction processing from opportunity to booking, including educating and training Sales on the use of systems and processes.
Document recurring system and access related issues logged by internal teams and Sales to drive process improvement initiatives with transformation teams.
Work one-on-one with Sales to structure complex quotes and to certify company standards are followed accordingly.
Proactively engage with Sales Reps to precheck opportunity transactions, booking documents and quotes for open deals before Quarter/Year-end.
Troubleshoot system errors and give clear instructions to Sales Reps to fix the errors in a timely manner.
Guide Sales and other Operations Team Members with completing quotes including providing ad-hoc training when needed.
Create, update, cleanse and enrich accounts, researching through available data sources, manual correction, or using automation tools.
Serve as an Operations POC with Partner Operations, Distribution Operations, Sales Operations, Partner Development, Deal Strategy & Execution and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e. Proof of Sell Thru, billing).
Work cross-functionally on non-compliant orders and provide direction and clarity on steps to resolve order issues, including data quality updates that need to be made.
Act as point of contact for Partner and Sales questions relative to quotes, order status, deal registration process adherence, etc.
Communicate and collaborate on process challenges with internal teams for process efficiencies.
Provide specialized expertise and high touch support in complex quoting scenarios, offering insights to optimize pricing and terms for high-value and global priority deals.
Anticipate and address sales needs, providing timely information, resources, and guidance to improve deal velocity and customer satisfaction
Collaborate with legal teams to streamline contract intake processes, enabling quicker review and approval cycles
User acceptance testing when new processes, system functionality, or policies are implemented by taking a holistic view of the levers that affect compliance and profitability
Partner with GFE and Change Managers to provide sales training and enablement of quoting, pricing, and process requirements Improve our Customers’ experience
Ad-hoc responsibilities as needed to support the sales/transaction process
Requirements
Demonstrated experience working cross-functionally with Sales, Legal, Operations, and Finance throughout the sales process
Bachelor's degree in Business Administration, Finance or a related field (or equivalent experience); MBA a plus
2+ years experience in a Deal Desk/Support, Sales Operations, or Order Administration
3+ years of High-Tech/Software/SaaS industry experience
Strong understanding of sales processes and methodologies
Results-driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and ability to multi-task
Strong listening, analytic, and organizational skills
Effective communicator, both written and verbal
Must be proficient with Salesforce.com, Quote and Agreement tools (preferably CPQ and Apptus),
Splunk is an Equal Opportunity EmployerAt Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.Note:Base Pay RangeSF Bay Area, Seattle Metro, and New York City Metro AreaBase Pay Range: $51.92 - 71.39 per hourCalifornia (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and MassachusettsBase Pay Range: $46.73 - 64.25 per hourAll other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.Base Pay Range: $41.54 - 57.12 per hourSplunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation, and may be eligible for equity or long-term cash awards.Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com .